Job summary
Job post source
This job is directly from Cypress-Fairbanks ISD
Job overview
The Help Desk Technician role at Cypress-Fairbanks ISD involves providing technical support for hardware, software, and network issues to district personnel, ensuring smooth operation of technology resources.
Responsibilities and impact
The technician will log support requests, resolve technical problems within set time frames, assist with re-imaging projects, support instructional and administrative software, provide first-level network support, install software, and assist Technology Assistants and the Technology Services office as needed.
Compensation and benefits
The salary range is $46,733.70 with pay grade TC3, based on experience, as set by the Board of Trustees for the 2025-2026 school year; no specific benefits mentioned.
Experience and skills
Requires a high school diploma or GED, experience with Windows OS, MS Office, browsers, and preferred experience with iSupport, eSchool Plus, Outlook, re-imaging software, hardware setup, and technical support roles; A+ Certification preferred; strong communication and customer service skills are essential.
Career development
Candidates should be willing to pursue additional training and professional growth opportunities.
Work environment and culture
The role requires working under pressure, meeting deadlines, maintaining emotional control under stress, and tolerating moderate noise and interruptions, indicating a dynamic and supportive work environment.
Company information
Cypress-Fairbanks ISD is a school district focused on providing educational services and technology support to its personnel and students.
Team overview
The technician will work under the Performance Excellence Manager and collaborate with Technology Assistants and other Technology Services staff.
Application process
Applications are accepted until filled, reviewed by Human Resources, with possible email communication from hiring managers; contact phone is 281-897-4040.
Unique job features
The job involves using call tracking software (iSupport), supporting district-wide re-imaging projects, and providing remote equipment management, distinguishing it from typical help desk roles.
Company overview
Cypress-Fairbanks Independent School District (CFISD) is one of the largest public school districts in Texas, serving over 117,000 students across more than 90 campuses. Established in 1939, CFISD has grown significantly, driven by the rapid suburban expansion in the Houston metropolitan area. The district generates revenue primarily through state funding, local property taxes, and federal grants, which support its comprehensive educational programs, extracurricular activities, and infrastructure development. Known for its commitment to academic excellence and community involvement, CFISD has received numerous accolades for its innovative teaching methods and student performance.
How to land this job
Position your resume to emphasize your experience with Windows operating systems, MS Office, and internet browsers like Chrome and Internet Explorer, as these are core software requirements for the Help Desk Technician role at Cypress-Fairbanks ISD.
Highlight any hands-on hardware experience you have, such as setting up computers, printers, tablets, projectors, and networking peripherals, since these are preferred skills in the job description.
Apply through multiple platforms including the Cypress-Fairbanks ISD official website and LinkedIn to maximize your chances of being noticed by the hiring team.
Connect with current employees in the Technology Services division at Cypress-Fairbanks ISD on LinkedIn; start conversations with ice breakers like asking about their experience with district-wide re-imaging projects or how they handle high-pressure situations during peak support times.
Optimize your resume for ATS by including keywords from the job description such as 'iSupport Service Request Software,' 'technical customer support,' 'hardware setup,' 'network connectivity,' and 'Service Level Agreements (SLA)' to ensure your resume passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, identify the best application channels, and find relevant LinkedIn connections, allowing you to focus your energy on preparing for interviews and professional growth.
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