Job summary
Job post source
This job is directly from Bio-Techne
Job overview
The Sales Support Assistant at Bio-Techne supports the Commercial Sales organization by managing customer accounts and providing administrative assistance to enhance customer service operations.
Responsibilities and impact
The role involves vetting and creating new customer accounts in CRM and ERP systems, managing Salesforce case queues and department emails, assisting with distributor onboarding, coordinating customer form completion, and providing backup support to reception and mail clerks.
Compensation and benefits
The position offers a pay range of $20.00 to $27.50 per hour and includes comprehensive benefits such as medical, dental, vision, life insurance, disability coverage, 401k, employee stock purchase plan, health savings accounts, paid holidays, parental leave, and various employee development programs.
Experience and skills
Candidates need a high school diploma with 3 to 5 years of relevant experience, proficiency in Microsoft Office, excellent data entry and typing skills, and preferably knowledge of Salesforce.com and Microsoft Dynamics AX ERP system, along with strong communication and problem-solving abilities.
Career development
Bio-Techne provides career growth opportunities through mentorship, promotions, training, tuition reimbursement, internships, and employee resource groups fostering a culture of empowerment and innovation.
Work environment and culture
The company culture emphasizes empowerment, innovation, inclusivity, and a supportive environment with employee events, volunteer opportunities, and a commitment to diversity and equal opportunity.
Company information
Bio-Techne is a company focused on enabling cutting-edge research in Life Sciences and Clinical Diagnostics by providing tools to researchers worldwide to treat and prevent disease.
Team overview
The position reports to the Customer Service Supervisor of Operations/Administration and works closely with the Customer Service Administrative Assistant, supporting the Commercial Sales team.
Job location and travel
The job operates within standard business hours from 7 a.m. to 6 p.m. Monday to Thursday and 7 a.m. to 5 p.m. on Friday; specific location details are not provided.
Application process
Applicants must apply directly through Bio-Techne as unsolicited resumes are not accepted; the company is an E-Verify employer and ensures equal employment opportunity.
Unique job features
This role is distinguished by its integration with multiple departments such as Legal, Finance, and Quality, and its involvement in both customer service and administrative support, including backup duties for reception and mail.
Company overview
Bio-Techne is a global life sciences company specializing in the development, manufacture, and sale of biotechnology products and clinical diagnostic controls. They generate revenue through a diverse portfolio that includes reagents, instruments, and services for research and clinical applications. Founded in 1976, Bio-Techne has grown through strategic acquisitions and innovations, becoming a key player in the biotechnology sector. Their commitment to advancing scientific discovery and improving healthcare outcomes makes them an attractive employer for those passionate about life sciences and technology.
How to land this job
Tailor your resume to highlight your experience with CRM and ERP systems, especially Salesforce and Microsoft Dynamics AX, as these are key tools for the Sales Support Assistant role at Bio-Techne.
Emphasize your strong data entry skills, attention to detail, and ability to manage multiple tasks efficiently in a fast-paced environment, reflecting the job's requirements.
Apply through multiple platforms such as Bio-Techne's official corporate careers page and LinkedIn to maximize your application visibility and chances of being noticed.
Connect with current employees in the Customer Service or Commercial Sales divisions on LinkedIn; start conversations by mentioning your interest in Bio-Techne's mission to support cutting-edge life sciences research or ask about their experiences working with Salesforce and customer account management.
Optimize your resume for ATS by incorporating keywords from the job description like 'Salesforce,' 'Microsoft Dynamics AX,' 'data entry,' 'customer service,' and 'document coordination' to ensure your application passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate and personalize your applications across multiple platforms and identify LinkedIn contacts for networking, saving you time and increasing your chances of landing the role.
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