Aurora Community Services

Aurora Response and Support Call Center (Healthcare/Mental Health) -Part Time (Remote)

REMOTEPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from Aurora Community Services

  • Job overview

    The Aurora Response and Support Call Center position is a part-time remote role focused on providing telephonic assistance and support for mental health and employee assistance programs, contributing to client well-being and organizational service delivery.

  • Responsibilities and impact

    The role involves managing multiple incoming calls, providing crisis and mental health support, scheduling, documenting services, problem-solving, de-escalating calls, supporting team training, and maintaining confidentiality and safety.

  • Compensation and benefits

    Training is paid at $14/hr and the regular rate is $15/hr; benefits include health, dental, and life insurance, 401-K, employee stock ownership, employee discounts, vacation/personal hours, and a longevity bonus.

  • Experience and skills

    Candidates should have strong problem-solving, communication, organizational, and interpersonal skills, with the ability to handle confidential information and adapt to changing environments; prior experience in a call center or mental health support is implied but not explicitly stated.

  • Career development

    The job offers opportunities to support new team members and participate in ongoing training, fostering skill development and potential growth within the company.

  • Work environment and culture

    Aurora Community Services promotes a casual dress code, a fun work atmosphere, and values employees who are passionate about empowering individuals with disabilities and mental health challenges.

  • Company information

    Aurora Community Services is an employee-owned human services agency with over 35 years of experience providing customized support for individuals with disabilities, chronic mental illness, and brain injuries.

  • Team overview

    The candidate will join a call center team focused on providing a wide range of telephonic support services including crisis line and scheduling support, working collaboratively to deliver quality assistance.

  • Job location and travel

    This is a remote, part-time position with training held Monday through Friday from 6a-2p or 8a-4p CST for about three weeks.

  • Application process

    Applicants are encouraged to call 715-835-9202 for details and to apply; no specific documentation or deadlines are mentioned.

  • Unique job features

    The role includes unique opportunities to work in a mental health and crisis support call center with paid training and employee ownership benefits, distinguishing it from typical call center jobs.

Company overview

Aurora Community Services is a human services organization dedicated to providing support and care for individuals with disabilities, mental health issues, and other special needs. They offer a range of services including residential care, vocational training, and community-based support to help clients achieve greater independence and quality of life. The company generates revenue through government funding, grants, and service fees. Founded in 1986, Aurora has a long history of commitment to enhancing the lives of those they serve, making it a respected leader in the human services field.

How to land this job

  • Tailor your resume to emphasize your experience in customer service, crisis intervention, and telephonic support, highlighting your ability to manage multiple calls and de-escalate stressful situations calmly and professionally.

  • Showcase your skills in problem solving, written and oral communication, and adaptability, as these are key competencies for the Aurora Response and Support Call Center role.

  • Apply through multiple platforms including Aurora Community Services’ official corporate website and LinkedIn to maximize your chances of being noticed for this part-time remote position.

  • Connect with current employees or team members in the call center or mental health support divisions at Aurora Community Services on LinkedIn; start conversations by asking about their experience with the Employee Achievement Program or how they find working remotely in the call center environment.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'crisis line', 'telephonic assistance', 'problem resolution', 'mental health support', and 'confidentiality' to ensure it passes automated screenings.

  • Use Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume with the right keywords, and identify relevant LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and improving your skills.

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