JPMorganChase

Vice President Customer Success Manager - AI for Tech Learning and Enablement Lead

PLANO, TXPosted a month ago

Job summary

  • Job post source

    This job is directly from JPMorganChase

  • Job overview

    The Vice President Customer Success Manager - AI for Tech Learning and Enablement Lead at JPMorganChase focuses on enhancing customer and engineer experiences by driving adoption of Generative AI technologies and fostering continuous learning to support organizational innovation and growth.

  • Responsibilities and impact

    The role involves driving product adoption and retention, conducting proactive account meetings, onboarding customers, tracking success metrics, designing training programs for engineers in Generative AI, promoting AI adoption, facilitating collaboration, gathering feedback, and providing expert guidance to empower engineers with AI tools.

  • Compensation and benefits

    JPMorganChase offers a competitive total rewards package including base salary based on role, experience, skill set, and location, with possible commission or incentive compensation, comprehensive health care, retirement plans, childcare, tuition reimbursement, mental health support, and financial coaching.

  • Experience and skills

    Candidates need 5+ years in customer success roles with technology focus, strong communication and interpersonal skills, proficiency in Generative AI and Dev Assist tools, leadership and project management skills, and ability to learn and teach new technologies; preferred qualifications include B2B experience, AI certifications, and familiarity with PDLC, Agile, and DevOps.

  • Career development

    The job offers opportunities for professional growth through leading learning initiatives, cross-department collaboration, and contributing to strategic innovation in AI technology within a major financial institution.

  • Work environment and culture

    JPMorganChase values diversity, inclusion, and equal opportunity, supporting a culture that fosters employee strength through diverse talents and providing accommodations for various needs.

  • Company information

    JPMorganChase is a historic financial institution with over 200 years of experience, leading in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management globally.

  • Team overview

    The role is within the Corporate Functions team, which covers diverse areas such as finance, risk, human resources, and marketing, playing a critical role in supporting the company's business and client success.

  • Unique job features

    This position uniquely combines customer success management with advanced AI technology enablement, focusing on Generative AI skill development and proactive collaboration to drive innovation in engineering workflows.

Company overview

JPMorgan Chase & Co. is a leading global financial services firm that provides a wide range of services including investment banking, financial services for consumers and businesses, financial transaction processing, asset management, and private equity. The company generates revenue through interest income, fees, and commissions from its diverse financial products and services. Founded in 2000 through the merger of J.P. Morgan & Co. and Chase Manhattan Corporation, it has a rich history of mergers and acquisitions that have shaped its current status as a financial powerhouse.

How to land this job

  • Position your resume to highlight your expertise in driving product adoption, customer retention, and your ability to deliver Generative AI training and enablement to engineers, emphasizing collaboration and continuous learning.

  • Focus on showcasing your skills in customer success management, technical knowledge in AI and Dev Assist tools, and your experience in onboarding, feedback gathering, and training program development aligned with product evolution.

  • Apply through multiple channels including JPMorganChase’s corporate careers site and LinkedIn to maximize your application visibility and ensure you reach all available openings for this role.

  • Connect with current JPMorganChase employees in the AI, Customer Success, or Technology Learning divisions on LinkedIn; use ice breakers like commenting on recent AI initiatives at JPMorganChase or asking about their experience driving AI adoption within engineering teams.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'Generative AI,' 'product adoption,' 'customer success,' 'onboarding,' 'training programs,' 'Dev Assist tools,' and 'cross-functional collaboration' to pass initial screenings effectively.

  • Use Jennie Johnson's Power Apply feature to automate the tailored application process, target multiple job portals, and identify relevant LinkedIn contacts, saving time and increasing your chances of landing the Vice President Customer Success Manager role at JPMorganChase.

Jennie Johnson works for you!

Here’s what we do to make sure you’re successful:

  • Targeted Resume Revamp:

    We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.

  • Job Description Dissection:

    Unpack the job posting with expert analysis, ensuring your application hits every key requirement.

  • Bespoke Cover Letter:

    Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.

  • Interview Mastery:

    Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.

  • Direct Application Insights:

    Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.

  • Skills and Gaps Assessment:

    Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.

  • Personalized Email Pitch:

    Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.

  • In-depth Research Guide:

    Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.

  • Detailed Company Analysis:

    Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.

  • Strategic Candidate Overview:

    Understand your unique value and why companies would want to interview you, highlighting your background and positioning.