Job summary
Job post source
This job is directly from PlanHub
Job overview
The Customer Success Manager at PlanHub supports clients post-sale to build lasting relationships, increase revenue, and reduce churn in the construction SaaS platform market.
Responsibilities and impact
The role involves establishing client retention goals, nurturing client relationships, assisting with software setup, promoting product value, upselling services, conducting quarterly client check-ins, and re-engaging inactive clients.
Compensation and benefits
The position offers a base salary up to $60,000 with monthly performance bonuses, total OTE between $75,000 and $90,000, remote work within the U.S., medical, dental, vision, life insurance, 401(k) with company match, open time-off policy, and a remote-friendly culture.
Experience and skills
Candidates need a bachelor's degree, 3 years of inbound sales experience, preferably in SaaS construction, strong communication, problem-solving, analytical skills, familiarity with HubSpot, and passion for customer service.
Career development
PlanHub offers opportunities to make an immediate impact, learn extensively, and grow within a dynamic, fast-growing tech company recognized by Deloitte and Inc. 5000.
Work environment and culture
PlanHub promotes an empowering, inclusive culture with equal employment opportunity, remote-friendly policies, and a focus on employee development and impact.
Company information
PlanHub is a leading pre-construction SaaS platform and marketplace connecting contractors and suppliers to boost productivity and revenue in commercial construction.
Job location and travel
This is a remote position within the United States with occasional travel to the West Palm Beach, FL office.
Unique job features
The role stands out by offering a chance to work in a top-ranked fast-growing tech company with flexible remote work and a strong focus on client success in the construction industry.
Company overview
PlanHub is a cloud-based software platform designed to streamline the construction bidding process by connecting contractors and subcontractors. The company generates revenue by offering subscription plans that provide access to project listings, bid management tools, and networking opportunities within the construction industry. Founded in 2016, PlanHub has grown rapidly, leveraging technology to address inefficiencies in the traditional bidding process. Its platform is particularly beneficial for small to medium-sized construction businesses, providing them with tools to enhance project visibility and collaboration. Understanding PlanHub's focus on innovation and industry connectivity can be crucial for candidates considering a role with the company.
How to land this job
Position your resume to highlight your experience in SaaS customer success, especially within the construction or related industries, emphasizing your ability to nurture client relationships and reduce churn.
Focus on showcasing skills in client retention, upselling services, and providing ongoing support through training and problem-solving, as these are key responsibilities of the role.
Apply through PlanHub's official corporate careers page and LinkedIn to maximize your application visibility and ensure it reaches the right hiring managers.
Connect with current PlanHub employees in the customer success or sales divisions on LinkedIn; start conversations with ice breakers like commenting on PlanHub's recent accolades (Deloitte Technology Fast 500, Inc. 5000) or asking about their experience with the remote work culture.
Optimize your resume for ATS by incorporating keywords such as 'client retention,' 'SaaS solutions,' 'customer success,' 'HubSpot,' 'upselling,' and 'construction industry' to ensure it passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailoring your resume, applying through multiple platforms, and identifying relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking effectively.
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