Job summary
Job post source
This job is directly from Urgently
Job overview
The Customer Service Representative role at Urgently involves providing world-class roadside assistance and customer service to clients in the U.S. and Canada, contributing to the company's position as a leading mobility assistance network.
Responsibilities and impact
The role requires handling inbound and outbound calls in a fast-paced call center environment, managing challenging customer situations with empathy, documenting case details thoroughly, offering solutions based on customer coverage, maintaining quality assurance metrics, and completing assigned tasks within deadlines.
Compensation and benefits
The position offers a starting base rate of $17.00 per hour, with pay based on skills and experience. Benefits include free short and long term disability, life insurance, multiple medical, dental, and vision plans, 12 holidays off, paid time off accrual, and a 401(k) match program.
Experience and skills
Candidates must have at least 2 years of remote inbound and outbound call center experience, strong technical proficiency, problem-solving skills, excellent communication, ability to work nights, weekends, and holidays, and a growth mindset.
Work environment and culture
Urgently fosters a diverse and inclusive culture focused on inspiring brilliance, supporting different backgrounds and strengths, and delivering exceptional customer service.
Company information
Urgently is a leading mobility assistance company providing roadside assistance services across the U.S. and Canada with a focus on white glove customer service.
Team overview
Candidates will report to a Customer Service Supervisor and work within a structured, goal-oriented call center team environment.
Job location and travel
This is a remote position available anywhere in the U.S. except California, requiring a quiet and secure work environment with minimum internet speed requirements.
Unique job features
The job offers unique opportunities to creatively improve roadside assistance experiences and requires maintaining high quality and efficiency metrics in a remote setting.
Company overview
Urgently is a leading global provider of digital roadside assistance and mobility services, connecting drivers, automotive manufacturers, insurers, and fleets through its advanced technology platform. The company generates revenue by partnering with businesses to offer on-demand roadside support, leveraging a vast network of service providers and real-time data to deliver fast, efficient help for vehicle breakdowns, towing, and related emergencies. Founded in 2013, Urgently has grown rapidly by integrating with major automotive brands and insurance companies, and has attracted significant investment from firms like BMW i Ventures and American Tire Distributors. Its platform emphasizes transparency, speed, and customer satisfaction, setting it apart in the traditionally fragmented roadside assistance industry. Candidates should be aware of Urgently's focus on innovation, partnerships, and digital transformation within the mobility sector.
How to land this job
Position your resume to highlight your experience in fast-paced, goal-oriented call center environments, emphasizing your ability to handle both inbound and outbound calls with professionalism and empathy.
Focus on showcasing your problem-solving skills, technical proficiency with web navigation and Google products, and your aptitude for managing challenging customer situations with a consultative approach.
Apply through multiple channels including Urgently's official corporate careers page and LinkedIn to maximize your application visibility and increase your chances of being noticed.
Connect with current Urgently employees in the customer service or roadside assistance teams on LinkedIn, using ice breakers such as commenting on the company's mission to provide white glove service or asking about their experience adapting to remote work challenges.
Optimize your resume for ATS by incorporating keywords from the job description like 'customer service,' 'roadside assistance,' 'fast-paced environment,' 'technical proficiency,' and 'problem solver' to ensure it passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailoring your resume, identify multiple application portals, and find relevant LinkedIn connections, allowing you to focus your time on preparing for interviews and networking effectively.
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