Job summary
Job post source
This job is directly from The Cigna Group
Job overview
The Customer Technical Support role at The Cigna Group focuses on managing mobile device inventory and providing technical support to colleagues and clients, ensuring smooth device deployment and issue resolution.
Responsibilities and impact
The role involves managing mobile device inventory, resolving technical support tickets, preparing replacement devices, ensuring compliance with corporate policies, collaborating with wireless carriers, documenting issues, and supporting colleagues via multiple communication channels.
Experience and skills
Requires a high school diploma or equivalent, 2 years of IT mobility experience, 2 years of customer service experience, carrier retail experience, and skills in customer service, ServiceNow or ticketing systems, mobile devices, inventory management, hardware deployment, wireless carrier portals, communication, organization, multitasking, and Microsoft Suites.
Company overview
The Cigna Group is a global health services organization that provides insurance and related products and services. They generate revenue through premiums from health, dental, disability, life, and accident insurance policies, as well as through administrative fees from managing self-insured plans. Founded in 1982 from the merger of Connecticut General Life Insurance Company (CG) and INA Corporation, Cigna has expanded its offerings to include health and wellness programs, pharmacy benefits management, and international health insurance. The company's mission focuses on improving health, well-being, and peace of mind for their customers.
How to land this job
Tailor your resume to highlight your experience with mobile device management, inventory control, and hardware deployment, emphasizing your familiarity with iOS, Android, and other mobile platforms as outlined in the job description at The Cigna Group.
Showcase your proficiency with ServiceNow or similar ticketing systems, customer service skills, and ability to troubleshoot technical issues, which are key responsibilities for this Customer Technical Support role.
Apply through multiple channels including The Cigna Group's official corporate careers page and LinkedIn to maximize your application visibility and increase your chances of being noticed.
Connect with current employees in the IT Mobility or Customer Support divisions at The Cigna Group on LinkedIn; start conversations by referencing a recent company initiative on mobility or asking about their experience working with wireless carriers like Verizon or AT&T.
Optimize your resume for ATS by incorporating keywords from the job description such as 'ServiceNow,' 'mobile devices,' 'inventory management,' 'hardware deployment,' and 'customer service' to ensure it passes automated screenings effectively.
Utilize Jennie Johnson's Power Apply feature to automate your job application process, including resume tailoring, multi-channel applications, and LinkedIn networking, allowing you to focus more time on preparing for interviews and skill enhancement.
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