Job summary
Job post source
This job is directly from United Parks & Resorts, specifically for SeaWorld.
Job overview
The Guest Arrival Ambassador role at SeaWorld involves providing exceptional guest service to create positive and memorable experiences for visitors.
Responsibilities and impact
The job includes greeting guests, answering questions, managing guest flow, maintaining cleanliness, selling admission and upgrades, and resolving guest issues.
Compensation and benefits
The position offers perks such as free park admission, discounts on tickets, food, and merchandise, scholarship opportunities, and exclusive employee events and giveaways.
Experience and skills
Candidates should be at least 18 years old, have strong English communication skills, ability to handle stressful situations, multi-task, stand for long periods, handle cash accurately, and previous guest service experience is preferred; bilingual skills and basic math are a plus.
Work environment and culture
The work environment is fun and fast-paced with great teammates, emphasizing inclusivity and equal opportunity employment.
Company information
SeaWorld, part of United Parks & Resorts, is dedicated to animal care and creating joyful experiences for guests, having rescued over 40,000 animals.
Unique job features
The role offers incentive programs rewarding sales performance and involves working both indoors and outdoors in various weather conditions.
Company overview
United Parks & Resorts is a company specializing in the development, management, and operation of theme parks and entertainment destinations. They generate revenue through ticket sales, concessions, merchandise, and partnerships with brands to enhance guest experiences. With a focus on creating family-friendly attractions, the company emphasizes innovation and immersive storytelling. A candidate should note their commitment to sustainability and guest satisfaction, as well as their history of expanding into international markets to establish a global presence in the entertainment industry.
How to land this job
Tailor your resume to highlight your strong guest service skills, ability to handle cash accurately, and experience with point of sale systems, as these are key for the Guest Arrival Ambassador role at United Parks & Resorts.
Emphasize your communication skills, especially your ability to remain composed in stressful situations and multitask effectively, since these qualities are essential for managing guest interactions and inquiries.
Apply through multiple channels including the United Parks & Resorts corporate website and LinkedIn to maximize your chances of being noticed for this position.
Connect with current employees or recruiters in the guest services division at United Parks & Resorts on LinkedIn; start conversations with ice breakers like commenting on their recent posts about guest experience improvements or asking about the team culture in the park.
Optimize your resume for ATS by incorporating keywords from the job description such as 'guest service,' 'point of sale system,' 'multitasking,' 'cash handling,' and 'bilingual skills' to ensure your resume passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying through various platforms, tailor your resume for ATS, and identify LinkedIn connections to network with, allowing you to focus your time on preparing for interviews and other job search activities.
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