Job summary
Job post source
This job is directly from Artera Services
Job overview
The Remote IT Support Specialist at Artera Services will serve as the frontline IT presence, addressing complex IT issues across various domains and ensuring effective end-user support.
Responsibilities and impact
Daily responsibilities include providing advanced remote support for IT issues, managing user accounts, troubleshooting email systems, and documenting interactions in support ticketing systems.
Experience and skills
Candidates should have proven experience in advanced IT support, familiarity with remote support tools, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert.
Company information
Artera Services focuses on providing comprehensive IT support solutions, emphasizing advanced troubleshooting and user satisfaction.
Unique job features
This role distinguishes itself by requiring advanced skills beyond traditional help desk functions, with a strong emphasis on proactive problem-solving and user communication.
Company overview
Artera Services is a leading provider of integrated infrastructure services, specializing in the maintenance and construction of natural gas, electric, and telecommunications infrastructure. They generate revenue by offering a range of services including pipeline construction, maintenance, and repair, as well as electric power line installation and telecommunications network support. Founded in 2020, the company has rapidly grown through strategic acquisitions and partnerships, positioning itself as a key player in the infrastructure sector. Artera Services is committed to safety, innovation, and sustainability, aiming to support the evolving needs of utility and energy companies across North America.
How to land this job
Tailor your resume to highlight your advanced IT support experience, emphasizing your troubleshooting skills across hardware, software, and networks as well as your familiarity with tools like Microsoft InTune and Active Directory.
Showcase your effective communication skills and your ability to simplify complex IT solutions for end-users, as this is crucial for the Remote IT Support Specialist role at Artera Services.
Apply through multiple platforms including Artera Services' corporate site and LinkedIn to broaden your reach and increase your chances of getting noticed for this position.
Network with individuals in the IT department at Artera Services on LinkedIn; consider using ice breakers like asking about their experience with specific IT challenges or recent projects they’ve worked on.
Optimize your resume for ATS systems by integrating keywords from the job description such as 'remote support', 'troubleshooting', and 'Microsoft InTune' to improve your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process; this tool can help tailor your resume, identify the best application channels, and suggest relevant LinkedIn connections to enhance your networking efforts.
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