Job summary
Job post source
This job is directly from Intellect
Job overview
The Crisis Helpline Supervisor at Intellect leads and manages helpline responders to ensure effective mental health support and crisis management globally.
Responsibilities and impact
The role involves supervising and mentoring helpline responders, managing escalations and critical incidents, developing crisis response protocols, optimizing team performance through training and metrics, creating SOPs, overseeing staffing and resource planning, analyzing helpline KPIs, and supporting leadership and responders during crises.
Experience and skills
Candidates need a Master's Degree in Counselling or Clinical Psychology, mental health professional certification, 5-7 years in clinical or crisis management, and 3 years supervisory experience in mental health service teams, with skills in crisis intervention, SOP development, and data analysis tools.
Company overview
Intellect is a digital mental health company that provides accessible mental wellness solutions through its app-based platform. The company generates revenue by offering subscription-based services to individuals and organizations, providing access to self-care programs, therapy sessions, and mental health resources. Founded in 2020, Intellect has rapidly expanded its reach across Asia, partnering with various businesses to enhance employee mental health support. The company is known for its innovative approach to mental health, leveraging technology to deliver personalized and scalable care solutions.
How to land this job
Position your resume to highlight leadership in mental health crisis management, emphasizing supervisory roles in helpline or EAP settings and your ability to mentor and support responders.
Focus on showcasing your experience with crisis escalation, SOP development, and data-driven performance optimization to align with Intellect's operational excellence needs.
Apply through multiple channels including Intellect's corporate careers page and LinkedIn to maximize your application's visibility and reach.
Connect with current Intellect helpline or mental health team members on LinkedIn to learn more about the role; use ice breakers like commenting on recent mental health initiatives they've shared or asking about team culture and challenges in global helpline management.
Optimize your resume for ATS by incorporating keywords such as 'crisis management,' 'helpline supervision,' 'SOP development,' 'mental health support,' and 'data-driven strategy' to ensure it passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and discover LinkedIn contacts for networking, allowing you to focus your time on preparing for interviews and skill development.
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