CGS Federal (Contact Government Services)

Senior Help Desk Technician II

NEW YORK, NYPosted a month ago

Job summary

  • Job post source

    This job is directly from CGS Federal

  • Job overview

    The Senior Help Desk Technician II at CGS Federal provides Level 1 & 2 Help Desk support to various end users, contributing to the efficiency of government operations.

  • Responsibilities and impact

    Daily responsibilities include providing technical support, user training, maintaining IT inventories, and producing reports while ensuring adherence to ITIL best practices.

  • Compensation and benefits

    The position offers a comprehensive benefits package including health, dental, vision insurance, life insurance, a 401k plan, flexible spending accounts, and paid time off.

  • Experience and skills

    Candidates should have at least one year of experience with Adobe Connect or similar online meeting tools, with ITIL certification and DOD clearance as advantageous qualifications.

  • Career development

    CGS encourages professional growth through various learning opportunities and supports employee development.

  • Work environment and culture

    The company values honesty, professionalism, and quality work, fostering a supportive environment for its employees.

  • Company information

    CGS Federal specializes in optimizing government resources through technology and personnel, with a growing portfolio in government contracting over the past seven years.

Company overview

CGS Federal (Contact Government Services) is a prominent provider of IT services, business process outsourcing, and consulting to various U.S. government agencies. They generate revenue by securing government contracts and delivering tailored solutions in areas such as cybersecurity, data analytics, and enterprise IT. Founded in 1997, CGS Federal has a strong track record of supporting federal initiatives and maintaining compliance with stringent government regulations, making them a trusted partner in the public sector.

How to land this job

  • Position your resume to highlight your experience in Level 1 & 2 Help Desk support, emphasizing your skills in user account administration, software/hardware installation, and troubleshooting for diverse end-users including senior management and attorneys.

  • Emphasize your familiarity with ITIL best practices, as well as your ability to create procedural documentation and proactive reports, which are essential for the Senior Help Desk Technician role.

  • Apply through multiple platforms, including CGS Federal's corporate site and LinkedIn, to maximize your chances of being noticed for this position.

  • Connect with current employees in the Help Desk division at CGS Federal on LinkedIn, and consider ice breakers like asking them about their experiences with the company culture or recent projects they've worked on.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'user account administration,' 'remote user support,' and 'incident work-log entries' to ensure it passes through initial screenings.

  • Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus on preparing for interviews and enhancing your job search strategy.

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