Job summary
Job post source
This job is directly from Western Dental & Orthodontics
Job overview
The Patient Care Coordinator (PCC) at Western Dental ensures a welcoming patient experience and supports treatment coordination and sales to enhance patient retention and satisfaction.
Responsibilities and impact
The PCC greets patients, introduces them to the office, provides consultations, discusses treatment costs and insurance, follows up to nurture relationships, supports marketing initiatives, and works closely with the Business Manager to meet sales and service goals.
Experience and skills
Requires a high school diploma or equivalent, two years of sales or customer service experience, excellent communication skills, and preferred dental office and insurance experience, with bilingual Spanish-English skills as a plus.
Unique job features
The role involves travel for training, adherence to safety protocols for X-rays and blood-borne pathogens, and requires managing multiple tasks in a fast-paced environment with a friendly and proactive approach.
Company overview
Western Dental & Orthodontics is a leading provider of dental services in the United States, specializing in general dentistry, orthodontics, and specialty dental care. The company generates revenue through patient services, including routine check-ups, braces, and advanced dental procedures. Founded in 1903, Western Dental has grown significantly, now operating over 300 clinics across multiple states. Their commitment to affordable, high-quality care has made them a trusted name in the dental industry.
How to land this job
Tailor your resume to highlight your exceptional communication skills, customer service experience, and any sales achievements, as these are central to the Patient Care Coordinator role at Western Dental & Orthodontics.
Emphasize your ability to manage patient relationships, coordinate treatment services, and discuss insurance or payment options, showcasing your organizational skills and attention to detail.
Apply through multiple channels including Western Dental & Orthodontics' corporate career site and LinkedIn to maximize your application visibility and increase your chances of being noticed.
Connect with current employees or managers in the patient care or general office divisions on LinkedIn; use ice breakers like complimenting their commitment to patient experience or asking about the team culture to start conversations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'patient care,' 'sales goals,' 'customer service,' 'insurance coverage,' and 'treatment coordination' to ensure your resume passes initial automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume for ATS, and identify LinkedIn connections to network with, allowing you to focus more on preparing for interviews and other job search activities.
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