Job summary
Job post source
This job is directly from Johnson Controls
Job overview
The FSC Technical Support Engineer provides remote technical support for building automation and control systems, enhancing system functionality and resolving technical issues for Johnson Controls service providers and distributors.
Responsibilities and impact
The role involves troubleshooting application, network, and control system issues remotely, analyzing network captures, collaborating with product teams, mentoring less experienced staff, configuring lab environments to simulate field conditions, documenting solutions, and interfacing with engineering teams for product feedback.
Experience and skills
Candidates should have experience with building automation systems, network troubleshooting, and control systems, including knowledge of Wireshark captures and BACnet protocols; strong communication and mentoring skills are essential.
Job location and travel
This is a remote position with potential occasional onsite analysis requirements.
Unique job features
The job features unique opportunities to work with advanced building automation technologies, virtualized lab environments, and direct collaboration with engineering and product development teams.
Company overview
Johnson Controls is a global leader in building products and technology, integrated solutions, and energy storage. They generate revenue by providing HVAC equipment, fire and security systems, and energy solutions for buildings, as well as automotive batteries. Founded in 1885, the company has a long history of innovation, including the invention of the first electric room thermostat. Today, they are committed to sustainability and smart building technologies, aiming to enhance efficiency and reduce environmental impact.
How to land this job
Tailor your resume to highlight experience in remote technical support, especially in building automation, control systems, and network troubleshooting, as these are core to the FSC Technical Support Engineer role at Johnson Controls.
Emphasize your proficiency with tools and technologies such as Wireshark, MS/TP, BACnet over IP, and your ability to analyze network captures to resolve complex issues.
Showcase skills in mentoring, creating training content, and supporting less experienced technicians, reflecting the job's focus on technical guidance and knowledge sharing.
Apply through multiple channels including the Johnson Controls corporate careers site, LinkedIn, and relevant job boards to maximize your application visibility.
Connect on LinkedIn with current Johnson Controls employees in the Field Support or Automation divisions; use ice breakers like asking about recent product developments or their experience with remote troubleshooting challenges.
Optimize your resume for ATS by incorporating keywords from the job description such as 'building automation,' 'Wireshark analysis,' 'BACnet,' 'remote technical support,' and 'network troubleshooting' to improve screening success.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, find multiple application portals, and identify LinkedIn connections, saving you time and increasing your chances of landing the job.
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