Job summary
Job overview
The Deskside Technician II at Stefanini North America and APAC will provide on-site technical support for various equipment and systems in a retail environment, focusing on Apple devices and customer service.
Responsibilities and impact
Daily responsibilities include performing field service duties, managing inventory, assisting with store operations, troubleshooting technical issues, and providing support for point of sale and back office equipment.
Experience and skills
Candidates should have at least 2 years of desk side support experience, strong troubleshooting skills for hardware and software, and familiarity with both Windows and OS X operating systems, with Apple certification preferred.
Company information
Stefanini North America and APAC is a technology services company that provides support and solutions for various IT needs, with a focus on customer service and technical expertise.
Job location and travel
The position requires travel to customer facilities, specifically in a retail environment.
Company overview
Stefanini North America and APAC is a global technology company specializing in IT outsourcing, systems integration, and digital transformation services. They generate revenue through managed services, consulting, and technology solutions tailored to various industries. Founded in 1987 in Brazil, Stefanini has expanded its footprint to over 40 countries, emphasizing innovation and customer-centric approaches. Notable for its agile methodologies and robust partner ecosystem, the company continues to drive growth by leveraging emerging technologies like AI, cloud computing, and cybersecurity.
How to land this job
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.