Job summary
Job post source
This job is from a recruiting firm hiring for a separate academic institution.
Job overview
The IT Desktop Support role provides advanced on-site technical support across multiple campus locations, ensuring smooth operation of hardware, software, and network systems for end-users.
Responsibilities and impact
The specialist will provide Tier 2 support for hardware, software, and networking issues, install and upgrade equipment, manage helpdesk tickets, coordinate with vendors and IT teams, assist with documentation and training, monitor IT inventory, and support institutional events including occasional after-hours work.
Compensation and benefits
The position offers an hourly wage of $30 to $36 based on experience and qualifications; no other benefits are specified.
Experience and skills
Candidates should have a bachelor's degree or equivalent experience, 1-2 years of technical support experience, strong knowledge of Windows OS and networking basics, excellent communication and problem-solving skills, and ability to handle physical equipment; certifications like A+, Network+, or MCSA and technical writing experience are preferred.
Company information
The hiring entity is a well-established academic institution with multiple campus locations.
Job location and travel
The job requires on-site work across multiple campus locations with occasional evening and weekend hours for events.
Unique job features
The role involves supporting institutional events and requires coordination with third-party vendors and internal teams, highlighting a dynamic and collaborative work environment.
Company overview
Soni is a technology company specializing in consumer electronics, gaming, and entertainment. They generate revenue through the sale of hardware such as gaming consoles, televisions, and audio equipment, as well as software and digital content including games, movies, and music. Founded in 1946, Soni has a rich history of innovation and has become a global leader in the tech industry, known for its PlayStation gaming brand and Bravia television line. The company continuously invests in research and development to stay at the forefront of technological advancements.
How to land this job
Tailor your resume to highlight your experience with Tier 2 desktop support, focusing on hardware, software, and networking troubleshooting as detailed in the job description for Soni.
Emphasize your familiarity with Windows OS (Windows 10/7), Microsoft Office, VPN, SFTP, and TCP/IP, as well as any experience with helpdesk ticket systems and coordinating with vendors or IT teams.
Apply through multiple channels including Soni's corporate careers site and LinkedIn to maximize your exposure for the IT Desktop Support role.
Connect with current IT support staff or the technical services division at Soni on LinkedIn; use ice breakers like commenting on recent campus tech initiatives or asking about their experience supporting institutional events.
Optimize your resume for ATS by incorporating keywords such as 'Tier 2 support,' 'hardware/software troubleshooting,' 'Windows 10,' 'helpdesk system,' and 'technical documentation' to ensure it passes automated screenings.
Consider using Jennie Johnson's Power Apply feature to automate tailored applications across multiple platforms and identify relevant LinkedIn contacts, allowing you to focus on preparing for interviews and networking effectively.
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