Job summary
Job post source
This job is directly from Amazon
Job overview
The IT Support Engineer I role at Amazon involves providing technical support to corporate employees, ensuring efficient IT operations and customer satisfaction.
Responsibilities and impact
Daily responsibilities include troubleshooting technical issues, managing ticket queues, creating documentation, and participating in process improvements to enhance IT support services.
Compensation and benefits
The salary for this position ranges from $46,900 to $103,000 per year, depending on geographic location, with additional compensation options such as equity and a full range of benefits.
Experience and skills
Candidates should have a high school diploma and at least 3 years of experience in corporate IT support, with preferred qualifications including networking experience and familiarity with video conferencing equipment.
Career development
Opportunities for professional growth include involvement in innovative projects and potential advancement within Amazon's IT Services organization.
Work environment and culture
Amazon promotes a diverse and inclusive workplace culture, emphasizing teamwork, innovation, and a commitment to customer service.
Company information
Amazon.com Services LLC is a leading technology company known for its innovative approach and extensive range of services, with a commitment to customer satisfaction and operational excellence.
Team overview
The IT Support Engineer will join a dynamic team focused on providing high-quality technical support to Amazon employees across various locations.
Job location and travel
The position is based in-person, with occasional travel required to other US cities.
Application process
Applicants should apply through Amazon's internal or external career site, with the position remaining posted until filled.
Unique job features
This role offers unique opportunities to engage in process improvements and contribute to a high-impact IT support environment.
Company overview
Amazon is a global technology and e-commerce giant that specializes in online retail, cloud computing, digital streaming, and artificial intelligence. Founded by Jeff Bezos in 1994, Amazon generates revenue through diverse channels including its e-commerce platform, Amazon Web Services (AWS), subscription services like Amazon Prime, and advertising. Known for its customer-centric approach and relentless innovation, Amazon has expanded its business portfolio to include acquisitions such as Whole Foods Market and the development of cutting-edge technologies like Alexa and drone delivery.
How to land this job
Tailor your resume to highlight your experience in providing IT support, emphasizing your ability to troubleshoot and resolve issues in Windows, Mac, or Linux environments, as this is crucial for the IT Support Engineer role at Amazon.
Showcase your customer service skills and your ability to work in a high-volume, fast-paced environment, as these are key attributes sought by Amazon for this position.
Apply through various channels including Amazon's corporate site and LinkedIn to maximize your chances of being noticed for the IT Support Engineer I role.
Network with individuals in Amazon's IT Services division on LinkedIn to gain insights about the role and express your enthusiasm for the opportunity.
Potential ice breakers could include discussing a recent IT project you completed or asking about their experience with Amazon's IT support processes.
Optimize your resume for ATS systems by incorporating keywords from the job description like 'technical support,' 'troubleshooting,' and 'ticket management' to ensure it stands out during initial screenings.
Consider using Jennie Johnson's Power Apply feature to streamline your application process, ensuring that your resume is tailored, and that you're leveraging the best channels and connections to enhance your job search.
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