Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)

MONTEREY, CAPosted 30+ days ago

Job summary

• Job post source

  This job is directly from Whole Foods Market

• Job overview

  The Customer Service & E-Commerce Associate Team Leader at Whole Foods Market supports the Team Leader in managing customer service and e-commerce operations, ensuring a smooth checkout and grocery delivery/pickup experience to enhance customer satisfaction.

• Responsibilities and impact

  The role involves leading daily operations including managing labor, capacity, cash, and customer demand, monitoring performance metrics, ensuring regulatory compliance, coaching team members, and maintaining safety and cleanliness standards.

• Compensation and benefits

  The position offers an hourly wage range of $20.05-$35.00 based on experience and includes Whole Benefits such as health insurance, retirement plans, store discounts, paid time off, and other benefits as per the company's plan.

• Experience and skills

  Candidates should have at least 18 months of retail experience with 6 months in a supervisory role, strong task management, communication, leadership, and analytical skills, and proficiency with Microsoft Office and retail systems.

• Career development

  The job provides opportunities to develop leadership skills through coaching, mentoring, and participating in hiring, supporting growth within the team and company.

• Work environment and culture

  Whole Foods Market promotes a positive, respectful, and team-oriented environment aligned with its core values and leadership principles, emphasizing safety, quality, and customer service.

• Company information

  Whole Foods Market is a company focused on nourishing people and the planet, known for its commitment to quality and sustainability in grocery retail.

• Team overview

  The candidate will join the Customer Service & E-Commerce team, working closely with store leadership, departmental leaders, and external partners like delivery drivers to ensure smooth operations.

• Job location and travel

  The job is located at the assigned Whole Foods Market store, requiring physical work including lifting, standing, and working in various temperature conditions, with a flexible schedule including nights and weekends.

• Application process

  Applicants are encouraged to apply through the official Whole Foods Market Careers site to ensure accuracy and avoid fraudulent postings, with standard hiring procedures including evaluation of qualifications and business needs.

• Unique job features

  This role uniquely combines in-store customer service leadership with e-commerce order management, offering a dynamic work environment involving both physical tasks and operational oversight.

Company overview

Whole Foods Market is a leading American supermarket chain specializing in organic and natural foods, emphasizing high-quality standards and sustainable sourcing. Founded in 1980 in Austin, Texas, it has grown significantly, becoming a subsidiary of Amazon in 2017, which expanded its reach and integrated advanced technology into its operations. The company generates revenue through the sale of premium grocery products, including fresh produce, prepared foods, and specialty items, catering to health-conscious consumers. Whole Foods is renowned for its commitment to environmental stewardship, community engagement, and maintaining rigorous product quality standards.

How to land this job

• Tailor your resume to emphasize leadership in customer service and e-commerce operations, highlighting your ability to manage checkout experiences, grocery delivery, and pickup programs effectively at Whole Foods Market.

• Showcase your skills in balancing labor utilization with customer demand, managing safety and quality standards, and driving team productivity, as these are key to this Associate Team Leader role.

• Apply through multiple platforms including the Whole Foods Market corporate careers site, LinkedIn, and trusted job boards like Indeed and ZipRecruiter to maximize your chances of being noticed.

• Connect with current Whole Foods Market employees in the Customer Service and E-Commerce divisions on LinkedIn, using ice breakers like commenting on recent store initiatives or asking about their experience with team leadership and online order management.

• Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service leadership,' 'e-commerce operations,' 'labor utilization,' 'team productivity,' and 'regulatory compliance' to ensure it passes initial automated screenings.

• Use Jennie Johnson's Power Apply feature to automate tailored applications across multiple job sites, identify relevant LinkedIn contacts for networking, and optimize your resume for ATS, allowing you to focus your time on preparing for interviews and skill development.