Job summary
Job post source
This job is directly from Global Payments Inc.
Job overview
The Remote Customer Service Rep role at Global Payments Inc. involves handling customer inquiries via multiple communication channels to resolve payment and account-related issues, supporting client satisfaction and operational efficiency.
Responsibilities and impact
The role requires responding to customer inquiries through phone, email, SMS, and chat, resolving basic payment and account requests using client systems, escalating complex issues, and maintaining product knowledge to support service standards.
Compensation and benefits
The position offers a fixed hourly wage of $15.00 with no bonus eligibility, and includes benefits such as medical, dental, vision care, paid time off, retirement plans, and employee assistance programs.
Experience and skills
Candidates must have a high school diploma or equivalent, at least 6 months of recent high-volume call center experience, availability for all shifts, and the ability to work on camera during work hours; skills include following detailed instructions and applying company policies.
Work environment and culture
Global Payments promotes equal employment opportunities and a supportive work environment with comprehensive benefits and recognition programs, emphasizing compliance and inclusion.
Company information
Global Payments Inc. is a payment technology company providing services to clients with a focus on customer service and compliance, offering a comprehensive benefits package and emphasizing equal opportunity employment.
Job location and travel
This is a primarily remote US-based role requiring candidates to live within reasonable commuting distance to an office for occasional on-site meetings or training.
Application process
Applicants complete an on-demand digital interview after applying, with recruiters reviewing submissions and contacting candidates for next steps.
Unique job features
The job requires working on camera during shifts and involves routine to semi-routine tasks with close supervision, distinguishing it as an entry-level position with a fixed pay rate.
Company overview
Global Payments is a leading worldwide provider of payment technology and software solutions. They facilitate electronic transactions for merchants, financial institutions, and consumers, making money through transaction fees, software sales, and value-added services. Founded in 1967, the company has grown through strategic acquisitions and partnerships, including a significant merger with TSYS in 2019, enhancing its capabilities in integrated payments and software solutions.
How to land this job
Position your resume to emphasize your experience in high-volume call center environments, highlighting your ability to handle routine customer inquiries via phone, email, SMS, and chat effectively in a remote setting.
Focus on showcasing your familiarity with basic payment and account-related customer service tasks, such as card activations, payments, and updating customer information, along with your capability to follow scripts and decision trees for problem resolution.
Apply through multiple channels including Global Payments Inc.'s official careers website and LinkedIn to maximize your application visibility and increase the chances of being noticed by recruiters.
Connect with current Customer Service Representatives or team members in the contact center division at Global Payments Inc. on LinkedIn; use ice breakers like commenting on their experience with remote work or asking about tips for succeeding in their digital interview process.
Optimize your resume for ATS by incorporating keywords from the job description such as 'high-volume call center,' 'customer inquiries,' 'payment processing,' 'remote work,' and 'scripted responses' to ensure your resume passes initial automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate applying through multiple platforms, customize your resume with relevant keywords for ATS, and identify LinkedIn contacts to network with, allowing you to focus your efforts on interview preparation and skill enhancement.
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