Job summary
Job post source
This job is directly from OVATION Workplace Services
Job overview
The Desktop Support Technician role at OVATION Workplace Services involves providing local and remote desktop support to resolve hardware, software, and application issues, ensuring operational consistency within the IT Support Centre.
Responsibilities and impact
The technician will handle first and second level support, troubleshoot and resolve issues with Windows and Mac operating systems, install and maintain hardware and software, update tickets, communicate issue status, and collaborate with third-party vendors and supervisors.
Experience and skills
Candidates should have 3-5 years of experience in Windows desktop support, basic knowledge of Mac OS, and a broad understanding of IT including networks, servers, and peripherals.
Company overview
OVATION Workplace Services is a company that specializes in providing comprehensive workplace management solutions, focusing on enhancing the efficiency and productivity of corporate environments. They generate revenue by offering a range of services, including facilities management, technology support, and employee experience optimization, tailored to meet the specific needs of their clients. The company has a history of innovation in workplace services, adapting to the evolving demands of modern businesses and leveraging technology to improve service delivery. Candidates should be aware of OVATION's commitment to sustainability and its reputation for delivering high-quality, customer-centric solutions.
How to land this job
Tailor your resume to emphasize your 3-5 years of experience in Windows desktop support, highlighting proficiency with Windows XP through Windows 10 and Microsoft Office 2010, as well as troubleshooting hardware, software, and application issues.
Highlight your ability to provide first and second level support, including fault diagnosis and resolution, and experience working with ticketing systems to document and communicate issue status.
Apply through multiple platforms such as OVATION Workplace Services' corporate career page and LinkedIn to increase your chances of being noticed for the Desktop Support Technician role.
Connect with current IT Support Centre staff or desktop support engineers at OVATION Workplace Services on LinkedIn, using ice breakers like asking about their experience with cross-shift operational consistency or how they handle complex AV issues with third-party vendors.
Optimize your resume for ATS by including keywords from the job description such as 'desktop support,' 'fault diagnosis,' 'Windows 10,' 'ticketing system,' and 'hardware/software troubleshooting' to ensure it passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailoring your resume, applying through multiple channels, and identifying relevant LinkedIn connections, allowing you to focus more on preparing for interviews and networking.
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