Job summary
Job post source
This job is directly from Alton Lane
Job overview
The Customer Experience Specialist at Alton Lane plays a key role in enhancing customer service and supporting the growing Customer Experience Department to drive business growth.
Responsibilities and impact
The specialist manages customer communication via phone, email, and chat, collaborates with sales and cross-functional teams, tracks customer interactions, and ensures timely, clear, and respectful responses while working flexible hours including evenings and weekends.
Compensation and benefits
The role offers perks such as a generous employee discount on luxury clothing and accessories, opportunities for career growth, and direct exposure to leadership and business development training.
Experience and skills
Candidates should have a bachelor's degree or equivalent experience, 2+ years in customer service or retail management, strong problem-solving skills, familiarity with Netsuite, Zendesk, and JustCall preferred, and the ability to multitask in a fast-paced environment.
Career development
The position provides opportunities for professional growth with exposure to senior management and training in sales strategy and business development within a high-growth company.
Work environment and culture
Alton Lane promotes an inclusive, dynamic, and collaborative work environment focused on integrity, initiative, and teamwork, valuing diversity and adaptability.
Company information
Alton Lane is a rapidly growing company focused on expanding its brand nationwide by offering luxury clothing and accessories with a commitment to excellent customer experience.
Team overview
The candidate will join a dynamic and driven team working across the country, collaborating closely with leadership and cross-functional departments.
Job location and travel
The job requires a flexible schedule including evenings and weekends, but specific geographic location or remote options are not detailed.
Unique job features
The role is distinguished by its entrepreneurial culture, direct leadership exposure, and the opportunity to influence customer experience processes in a fast-evolving company.
Company overview
Alton Lane is a premium custom menswear brand specializing in tailored suits, shirts, and accessories. They generate revenue through personalized fitting experiences and high-quality, bespoke clothing crafted from luxurious fabrics. Founded in 2009, Alton Lane has innovated the menswear industry by integrating 3D body scanning technology to ensure precise measurements and superior fit. Their commitment to exceptional customer service and craftsmanship has established them as a leader in the luxury menswear market.
How to land this job
Tailor your resume to highlight your experience in customer service and retail management, emphasizing your ability to handle escalated issues with empathy and provide outstanding support, as this is central to the Customer Experience Specialist role at Alton Lane.
Showcase your multitasking skills, technical proficiency with tools like Netsuite, Zendesk, and JustCall, and your capacity to work flexible schedules including evenings and weekends, which align with the job's core responsibilities.
Apply through multiple channels such as Alton Lane's corporate careers page, LinkedIn, and other job boards to maximize your visibility and chances of landing an interview.
Connect on LinkedIn with current Alton Lane employees in the Customer Experience or Sales divisions, using ice breakers like asking about their favorite part of working at Alton Lane or inquiring how the team handles rapid growth and customer challenges.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer communication,' 'multitasking,' 'cross-functional collaboration,' 'customer inquiries,' and 'flexible schedule' to ensure your resume passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume for ATS, and identify LinkedIn contacts to network with, saving you time and increasing your chances of success at Alton Lane.
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