Job summary
Job post source
This job is directly from Trapeze Group
Job overview
The Customer Success Manager (Account Manager) at Trapeze Group is responsible for driving revenue and managing client relationships to support customer goals and company growth.
Responsibilities and impact
The role involves revenue generation, account development, extensive prospecting, client engagement, collaboration with internal teams, leading status meetings, coaching customers, promoting customer programs, and identifying expansion opportunities.
Experience and skills
Requires 3-5 years of sales or account management experience, a bachelor's degree in relevant fields, proficiency with Microsoft Office, strong communication and organizational skills, and willingness to travel up to two weeks per month; knowledge of Trapeze and transit industry is a plus.
Career development
The position offers guidance, training, and mentorship from seasoned sales and industry professionals with access to tools to facilitate success.
Work environment and culture
The job is 100% remote and requires a proactive team player comfortable with minimal supervision and daily task execution amid interruptions.
Company information
Trapeze Group specializes in mobility planning and scheduling solutions, focusing on transit industry clients.
Job location and travel
This is a 100% remote position with travel required up to two weeks per month.
Unique job features
The role includes unique opportunities such as promoting customer programs like ThinkTransit, preparing personalized conference agendas, and engaging customers at industry trade shows and online forums.
Company overview
Trapeze Group is a leading provider of software solutions for the public transportation industry, offering tools that enhance operational efficiency, passenger experience, and mobility management. They generate revenue by selling software licenses, providing ongoing support and maintenance services, and offering consulting and training. Founded in 1990, Trapeze Group has grown through strategic acquisitions and innovation, becoming a key player in the global transportation technology market. Their products are used by transit agencies worldwide to streamline scheduling, routing, fare collection, and real-time passenger information.
How to land this job
Position your resume to highlight 3-5 years of sales and account management experience, emphasizing your success in revenue generation and client relationship building, as these are core to the Customer Success Manager role at Trapeze Group.
Emphasize your communication skills, problem-solving abilities, and experience with CRM tools, as well as your proactive approach to customer engagement and account development, which align with the job responsibilities.
Apply through multiple channels including Trapeze Group's corporate careers page, LinkedIn, and relevant job boards to maximize your application visibility for this remote position.
Connect on LinkedIn with current employees in the sales or customer success divisions at Trapeze Group; use ice breakers like commenting on recent company initiatives, mentioning the ThinkTransit conference, or asking about their experience working remotely with the team.
Optimize your resume for ATS by including keywords such as 'account management,' 'customer success,' 'revenue generation,' 'CRM,' 'sales,' 'client relationships,' and 'remote work,' ensuring your resume passes initial automated screenings.
Use Jennie Johnson's Power Apply to automate tailored resume optimization, multi-channel applications, and LinkedIn networking outreach, freeing you to focus on interview preparation and skill enhancement.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.