Job summary
Job post source
This job is directly from DICK'S Sporting Goods
Job overview
The Learning Experience Designer, Customer Service at DICK'S Sporting Goods is responsible for creating and managing instructional materials to enhance employee training and performance.
Responsibilities and impact
The role involves designing e-learning courses, instructor-led content, and assessments, collaborating with stakeholders and SMEs, conducting needs analysis, maintaining training documentation, and using data-driven insights to improve learning outcomes.
Experience and skills
Candidates need a Bachelor's degree in Instructional Design or related fields, 3-5 years of direct instructional design experience, proficiency with authoring tools like Articulate 360, LMS management experience, multimedia production skills, familiarity with AI learning tools, strong UX design knowledge, and excellent communication and problem-solving skills.
Work environment and culture
DICK'S Sporting Goods values inclusivity, diversity, and a fast-paced, adaptable work environment focused on teamwork and personal growth.
Company information
DICK'S Sporting Goods is a leading sports retailer committed to positively impacting lives through sports, emphasizing confidence and excitement for athletes.
Unique job features
The job includes opportunities to work with modern e-learning technologies, AI-driven platforms, and cross-departmental collaboration to innovate training solutions.
Company overview
DICK'S Sporting Goods is a leading American sporting goods retail company that offers a wide range of sports equipment, apparel, footwear, and accessories. Founded in 1948 by Richard "Dick" Stack, the company has grown to operate over 850 stores across the United States. They generate revenue through in-store and online sales, leveraging exclusive brand partnerships and a robust e-commerce platform. Notably, DICK'S has a history of community involvement and corporate responsibility, including initiatives like the Sports Matter program, which funds youth sports programs.
How to land this job
Position your resume to highlight your expertise in designing and developing diverse instructional materials, including e-learning courses, multimedia content, and assessments, as these are central to the Learning Experience Designer role at DICK'S Sporting Goods.
Emphasize your experience collaborating with subject matter experts, department leaders, and external vendors to align training content with company goals, showcasing your ability to manage projects from concept to implementation.
Apply through multiple platforms such as DICK'S Sporting Goods corporate careers site, LinkedIn, and other job boards where the position is posted to maximize your chances of visibility and consideration.
Connect with current Learning & Development team members or Customer Service leaders at DICK'S Sporting Goods on LinkedIn; start conversations by referencing recent company initiatives in training, expressing enthusiasm for their commitment to inclusive learning, or asking about their experiences with instructional design projects.
Optimize your resume for ATS by incorporating keywords from the job description such as 'instructional design,' 'e-learning,' 'Articulate 360,' 'LMS management,' 'multimedia production,' and 'AI-driven learning platforms' to ensure your resume passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate and tailor your applications across multiple channels, manage connections for networking, and optimize your resume for ATS, allowing you to focus more effectively on preparing for interviews and enhancing your skills.
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