Job summary
Job post source
This job is directly from Valor Healthcare
Job overview
The Remote Program Manager will oversee the Global Nurse Advice Line, ensuring effective telehealth services for Military Health System beneficiaries.
Responsibilities and impact
Daily responsibilities include developing service solutions, managing projects, creating technology solutions, and ensuring customer satisfaction while leading a team.
Experience and skills
Candidates must have a Bachelor's degree in a relevant field and at least 5 years of experience managing call centers, along with strong communication skills.
Company information
Valor Healthcare specializes in providing healthcare services, particularly for military beneficiaries, focusing on telehealth and customer service.
Job location and travel
This position is remote eligible for candidates residing in the US, with a standard 40-hour work week, Monday through Friday.
Unique job features
This role is contingent upon contract award and requires a Public Trust / High Risk clearance.
Company overview
Valor Healthcare is a leading provider of primary care and behavioral health services to veterans, operating over 50 community-based outpatient clinics across the United States. They generate revenue through government contracts, primarily with the Department of Veterans Affairs, to deliver comprehensive healthcare services tailored to veterans' needs. Established in 2004, Valor Healthcare has a strong commitment to improving veteran care, emphasizing patient-centered approaches and innovative healthcare solutions.
How to land this job
Position your resume to showcase your extensive experience in managing call centers, particularly in healthcare settings, and highlight your leadership and communication skills as essential for the Remote Program Manager role at Valor Healthcare.
Emphasize your familiarity with URAC Health Call Center Standards and your experience in customer service, performance evaluation, and process improvement, as these are critical for the position.
Apply through multiple platforms including Valor Healthcare's corporate site and LinkedIn to maximize your exposure and chances of being noticed for the role.
Connect with professionals in the call center or healthcare management division at Valor Healthcare on LinkedIn to gather insights about the position; potential ice breakers could include asking about their experiences with the Global Nurse Advice Line or expressing your enthusiasm for the role's focus on telehealth services.
Optimize your resume for ATS systems by incorporating specific keywords from the job description, such as 'call center management,' 'healthcare,' 'project management,' and 'customer service,' to improve your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, tailor your resume, and identify networking opportunities, allowing you to focus more on your job search strategy.
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