Job summary
Job post source
This job is directly from PetVet Care Centers
Job overview
The Receptionist / Customer Service Representative role at PetVet Care Centers supports the hospital by delivering excellent customer service and administrative assistance to ensure smooth operations and superior care.
Responsibilities and impact
The role involves managing customer interactions in person and by phone, scheduling appointments, handling basic pet medical emergencies, assisting with medication pickups, managing data and billing in practice software, retail sales, and cash reconciliation.
Compensation and benefits
The pay range is $21 to $23 USD per hour, with benefits reflecting PetVet's Culture of Care, including support for team members and equal opportunity employment.
Experience and skills
Candidates need a high school diploma or equivalent, clerical knowledge, excellent customer service skills, accurate cash handling, multitasking ability, and flexibility for varied schedules; physical ability to perform tasks including lifting pets up to 50 pounds is required.
Career development
PetVet offers career growth opportunities within a large network of hospitals and a supportive professional community focused on partnership and local medical autonomy.
Work environment and culture
PetVet fosters a Culture of Care emphasizing partnership, collaboration, local autonomy, and a supportive environment for both pets and team members.
Company information
PetVet Care Centers operates over 420 hospitals across the U.S. with a team of more than 11,000 professionals including 1700+ veterinarians, combining local leadership with national support.
Company overview
PetVet Care Centers is a network of veterinary hospitals across the United States, providing comprehensive animal care services including general practice, emergency, and specialty care. They generate revenue through veterinary services, pet products, and wellness programs. Founded in 2012, the company has grown rapidly through acquisitions and partnerships, emphasizing high-quality care and community involvement. Their collaborative approach and investment in advanced medical technology make them a significant player in the veterinary industry.
How to land this job
Tailor your resume to highlight your customer service expertise, especially your ability to remain calm and effective in high-stress situations, as well as your multitasking skills and attention to detail, which are critical for this Receptionist / Customer Service Representative role at PetVet Care Centers.
Emphasize your experience with clerical duties such as managing records, handling billing and accounts, and cash reconciliation, along with any familiarity with practice management software or similar systems.
Apply through multiple platforms including PetVet Care Centers' official corporate careers page and LinkedIn to maximize your application's visibility and reach.
Connect on LinkedIn with current PetVet team members in customer service or hospital administration roles; use ice breakers like commenting on PetVet’s Culture of Care initiative or asking about the day-to-day challenges and rewards of working in their hospital environment.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'appointment scheduling,' 'cash handling,' 'practice management software,' and 'multitasking,' ensuring your resume passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume with relevant keywords, and identify LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and other job search activities.
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