Job summary
Job post source
This job is directly from CBTS
Job overview
The Technical Support Specialist role at CBTS involves providing IT support and strategic leadership to ensure reliable IT infrastructure and services, contributing to the college's mission and goals.
Responsibilities and impact
The candidate will manage IT operations including help desk and desktop support, collaborate with the Managed Service Provider, oversee IT infrastructure, plan upgrades, and participate in strategic planning and advisory committees.
Compensation and benefits
The position offers $24 per hour on a W-2 basis with a multi-year contract and requires onsite work three days a week in Paris, KY. No additional benefits are specified.
Experience and skills
Candidates should have at least one year of experience, basic Microsoft Desktop and Server knowledge, and LAN/WAN troubleshooting skills including Ping, TraceRoute, DNS, and DHCP.
Career development
The role is suited for individuals looking to advance their career in IT support and leadership within a college environment.
Work environment and culture
CBTS promotes equal employment opportunities and a diverse, inclusive work environment compliant with federal, state, and local laws.
Company information
CBTS is an IT services company providing managed services and strategic IT support, working closely with educational institutions to align technology with organizational goals.
Team overview
The candidate will work closely with the CBTS Managed Service team and IT department to manage and support IT operations.
Job location and travel
The job is located onsite in Paris, KY, requiring presence three days a week.
Unique job features
The role involves strategic IT leadership combined with hands-on technical support in a multi-year contract setting, emphasizing collaboration with managed service providers.
Company overview
CBTS is a technology solutions provider specializing in IT and communications services for businesses. They generate revenue through managed services, cloud solutions, cybersecurity, and consulting. Founded as a division of Cincinnati Bell, CBTS has evolved to offer a wide range of IT services, catering to various industries. Their expertise in digital transformation and commitment to innovation make them a key player in the tech industry.
How to land this job
Tailor your resume to highlight your experience with Microsoft Desktop and Server environments, emphasizing your skills in LAN/WAN troubleshooting including Ping, TraceRoute, DNS, and DHCP to align with CBTS's technical requirements.
Showcase any leadership or collaborative roles you've had, especially those involving coordination with managed service teams or IT infrastructure management, as CBTS values strategic direction and teamwork.
Apply through multiple channels such as the CBTS corporate careers page and LinkedIn to maximize your application visibility and increase your chances of landing the Technical Support Specialist role.
Connect with current employees in CBTS's Managed Service or IT divisions on LinkedIn; use ice breakers like commenting on recent CBTS projects or asking about the team’s approach to handling major outages to build rapport.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support,' 'LAN/WAN troubleshooting,' 'Microsoft Desktop and Server,' and 'managed service provider' to ensure your resume passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume with the right keywords, and identify relevant LinkedIn contacts, allowing you to focus your time on preparing for interviews and networking effectively.
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