Job summary
Job post source
This job is directly from Gonzaba Medical Group
Job overview
The Patient Experience Specialist at Gonzaba Medical Group is responsible for resolving negative patient experiences and improving patient loyalty and satisfaction throughout the care process.
Responsibilities and impact
The role involves managing patient complaints, coordinating service recovery steps, maintaining complaint databases, training staff on service recovery protocols, communicating with patients and leadership, analyzing complaint trends, and collaborating across departments to enhance patient retention and service quality.
Experience and skills
Bilingual English/Spanish fluency is preferred; knowledge of healthcare regulations, HIPAA compliance, managed care, health insurance, and strong customer service skills are essential.
Work environment and culture
The company values strong work ethic, commitment to culture and core values, and encourages team members to be A-Players contributing positively to the organization.
Company information
Gonzaba Medical Group operates clinical and office settings with exposure to healthcare environments and emphasizes patient care and service excellence.
Job location and travel
The work environment may vary between clinical settings, office environments, or outdoors, with exposure to typical healthcare conditions.
Unique job features
The role uniquely involves acting as the system administrator for service recovery tools and providing service recovery training to new hires, emphasizing a formalized and data-driven approach to patient satisfaction.
Company overview
Gonzaba Medical Group is a healthcare provider based in San Antonio, Texas, specializing in comprehensive medical services including primary care, specialty care, and urgent care. Founded by Dr. Bill Gonzaba in 1986, the group has grown to include multiple clinics and a wide range of healthcare services aimed at improving community health. They generate revenue through patient consultations, medical procedures, and partnerships with insurance providers. A key aspect of their history is their commitment to patient-centered care and community involvement, which has established them as a trusted name in the region.
How to land this job
Position your resume to highlight your expertise in patient service recovery, complaint resolution, and patient loyalty enhancement, reflecting key responsibilities at Gonzaba Medical Group.
Emphasize bilingual fluency in English and Spanish if applicable, knowledge of healthcare regulations including HIPAA, and experience collaborating across departments to improve patient satisfaction.
Apply through multiple channels including Gonzaba Medical Group's corporate careers page, LinkedIn job postings, and other healthcare job boards to maximize exposure.
Connect with Patient Experience or Customer Service team members at Gonzaba Medical Group on LinkedIn, initiating conversations by referencing recent patient service initiatives or asking about best practices in service recovery at GMG.
Optimize your resume for ATS by incorporating keywords such as 'patient experience,' 'service recovery,' 'HIPAA compliance,' 'patient complaints,' and 'healthcare customer service' drawn directly from the job description.
Utilize Jennie Johnson's Power Apply feature to automate tailored resume submission across multiple platforms and identify LinkedIn contacts for networking, allowing you to focus on preparing for interviews and refining your candidacy.
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