Job summary
Job post source
This job is directly from BMO U.S.
Job overview
The Support Analyst - Service Delivery Operations at BMO U.S. ensures mission-critical systems run smoothly 24/7 by monitoring, restoring services, and supporting infrastructure and applications to meet business service levels.
Responsibilities and impact
The role involves monitoring and restoring services, handling incidents, deploying changes, coordinating with third-party providers, supporting help desk activities, conducting root cause analysis, and collaborating across teams to maintain and improve IT operations.
Compensation and benefits
The salary ranges from $63,300 to $117,200 annually, with potential performance-based incentives, bonuses, health insurance, tuition reimbursement, life and accident insurance, and retirement plans.
Experience and skills
Candidates typically need 3-4 years of IT or business experience, a relevant degree, knowledge of IT operations and support practices, strong technical and communication skills, and analytical and problem-solving abilities.
Career development
BMO offers training, coaching, manager support, and network-building opportunities to help employees grow their skills and advance their careers.
Work environment and culture
BMO values diversity, inclusion, and equal opportunity, supporting employees with resources and accommodations in a collaborative and respectful environment.
Company information
BMO Financial Group is a global financial institution focused on creating positive change for customers, communities, and employees through innovation and economic growth.
Application process
Applicants must apply directly to BMO; unsolicited resumes from recruiters are not accepted without a valid agency agreement.
Unique job features
The role supports 24/7 mission-critical systems with a focus on proactive monitoring, incident management, and continuous operational improvements using enterprise tools and best practices.
Company overview
BMO U.S. is the American division of the Bank of Montreal (BMO), a leading North American financial services provider. They offer a wide range of banking products and services, including personal and commercial banking, wealth management, and investment banking. BMO U.S. generates revenue through interest on loans, fees for financial services, and investment income. The company has a significant history, having been established in 1817, and has grown through strategic acquisitions and expansions in the U.S. market.
How to land this job
Position your resume to highlight your experience in monitoring and restoring mission-critical systems, incident management, and service delivery operations as these are central to the Support Analyst role at BMO U.S.
Emphasize your technical proficiency with infrastructure, applications, and security monitoring, along with your ability to deploy changes and conduct root cause analysis to align with the job’s core responsibilities.
Apply through multiple platforms including BMO’s official careers site, LinkedIn, and other reputable job boards to maximize your application’s reach and visibility.
Connect with current employees in the Service Delivery Operations or IT support divisions at BMO U.S. on LinkedIn; start conversations with ice breakers like commenting on recent BMO technology initiatives or asking about their experience with incident management processes.
Optimize your resume for ATS by incorporating keywords such as 'incident management,' 'service restoration,' 'infrastructure monitoring,' 'root cause analysis,' and 'production environment deployment' to pass automated screenings effectively.
Leverage Jennie Johnson’s Power Apply feature to automate tailored resume submissions, identify multiple application channels, and uncover LinkedIn contacts to network with, allowing you to focus more on interview preparation and skill development.
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