Job summary
Job post source
This job is directly from micro1
Job overview
The Customer Service Representative - AI trainer at micro1 plays a key role in assisting customers and training AI systems to improve customer interactions and satisfaction.
Responsibilities and impact
The role involves responding to customer inquiries via multiple channels, demonstrating de-escalation techniques, collaborating with teams to improve service, providing feedback to enhance AI responses, maintaining detailed records, and supporting AI training with real-world examples.
Experience and skills
Candidates must have exceptional communication skills, customer service experience, strong problem-solving abilities, and comfort working remotely; preferred qualifications include experience training others, AI or machine learning support background, and multilingual skills.
Work environment and culture
The job supports a remote work environment emphasizing a customer-first mindset and teamwork despite physical distance.
Job location and travel
The position is fully remote, allowing work from any location.
Unique job features
The role uniquely combines direct customer service with training AI systems to improve their interaction quality and effectiveness.
Company overview
Micro1 is a Los Angeles-based company specializing in AI-driven recruitment solutions. Founded by Ali Ansari, Micro1 focuses on helping companies hire deeply vetted software engineers quickly and efficiently. The company leverages AI to screen thousands of candidates monthly, certifying only the top 1% of talent. Micro1 has raised $3.3 million in funding and aims to transform the hiring process for engineering teams globally. The company is known for its impressive design skills and has a strong presence in the remote developer recruitment market.
How to land this job
Position your resume to highlight your strong communication skills, problem-solving abilities, and experience in customer service, especially in fast-paced or remote environments, as these are crucial for the role at micro1.
Emphasize your experience with de-escalation techniques, conflict resolution, and any involvement with AI or technology-driven customer support systems, showcasing your ability to train or guide AI tools.
Apply through multiple channels including micro1's corporate website and LinkedIn to maximize your visibility and chances of landing the position.
Connect with current employees in micro1’s customer service or AI training divisions on LinkedIn, using ice breakers like commenting on recent company AI initiatives or asking how AI is improving customer interactions.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'AI training,' 'de-escalation,' 'conflict resolution,' and 'remote work' to ensure it passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple sites, tailor your resume for ATS, and identify LinkedIn contacts, freeing you to focus on preparing for interviews and networking.
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