Job summary
Job post source
This job is directly from Sentara Health
Job overview
The IT Technical Support Specialist role at Sentara Health involves assisting customers with technical issues related to computer hardware and software, ensuring effective communication and problem resolution.
Responsibilities and impact
Daily responsibilities include providing systems support, troubleshooting technical issues, maintaining technical skills, and coordinating with team members while being customer-focused and results-oriented.
Experience and skills
Candidates should have a Bachelor's Degree in Computer Science or a related field, with 3 years of relevant experience or 5+ years without a degree; certifications like MCDST, A+, or Network+ are preferred.
Work environment and culture
Sentara Healthcare emphasizes diversity and inclusion within its workforce, reflecting the communities it serves.
Company information
Sentara Health is a healthcare organization with a workforce of nearly 30,000 members, dedicated to improving health every day.
Job location and travel
The position is based in Virginia Beach, VA, and may require being on call outside of normal business hours.
Application process
Candidates are encouraged to upload their diploma or transcript at the time of application to expedite verification requirements.
Company overview
Sentara Health is a not-for-profit healthcare organization that provides a range of services including hospitals, outpatient care centers, imaging centers, and home health services. They generate revenue through patient services, insurance plans, and partnerships with other healthcare providers. Founded in 1888, Sentara has a long history of innovation, such as being one of the first to implement electronic medical records. The company is known for its commitment to quality care and community health initiatives.
How to land this job
Position your resume to showcase your customer service experience, technical troubleshooting abilities, and familiarity with computer hardware and software, as these are critical for the IT Technical Support Specialist role at Sentara Health.
Emphasize your problem-solving skills, attention to detail, and ability to communicate effectively both orally and in writing, aligning with the job's key responsibilities.
Apply through multiple channels, including Sentara Health's corporate site and LinkedIn, to maximize your exposure to this opportunity.
Consider reaching out to current employees in the IT division at Sentara Health on LinkedIn, using ice breakers like asking about their favorite project or how they stay updated with technology trends.
Optimize your resume for ATS by incorporating specific keywords from the job description such as 'technical support', 'troubleshooting', and 'customer-focused'.
Running a focused job search is essential, and utilizing Jennie Johnson's Power Apply feature can streamline your application process, ensuring your resume is tailored and effectively targeted for Sentara Health.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.