Job summary
Job post source
This job is directly from Citizens
Job overview
The Citizens Banker role involves building lasting customer relationships by providing trusted financial advice and solutions to support spending, saving, borrowing, and investing needs, impacting customers' financial goals and the bank's growth.
Responsibilities and impact
Daily responsibilities include engaging with customers to understand their financial goals, recommending tailored banking solutions, promoting digital banking tools, collaborating with specialized teams, making outbound calls to acquire new customers, and adhering to financial policies and regulations.
Compensation and benefits
The starting salary is $24.50 per hour and up, with comprehensive benefits including medical, dental, vision coverage, 401K with corporate match, tuition assistance, mental health programs, volunteer paid time off, and donation matching up to $1,000 annually.
Experience and skills
Candidates must have a high school diploma or GED, 2 years of sales and customer service experience, strong communication and problem-solving skills, digital technology proficiency, and the ability to work varied branch hours; cash handling experience is preferred.
Career development
The company offers career growth through promotions, training, coaching, career planning, and development resources to support diverse career paths.
Work environment and culture
Citizens fosters an inclusive, customer-centric culture focused on respect, professionalism, community involvement, and collaboration among colleagues.
Company information
Citizens is a bank committed to customer service and community engagement, providing financial products and services with a focus on inclusion and career development for employees.
Job location and travel
The role requires working 40 hours per week with a schedule that varies by branch needs, including weekends and evenings.
Application process
Applicants must complete a video interview assessment within 7 days of receiving the link, involving self-guided games and questions to showcase skills and personality, accelerating the hiring process.
Unique job features
The role includes unique features such as digital banking promotion, collaboration with specialized financial teams, and a video interview assessment to streamline hiring.
Company overview
Citizens Financial Group, commonly known as Citizens, is a prominent American bank headquartered in Providence, Rhode Island. The company offers a wide range of financial services, including retail and commercial banking products such as savings and checking accounts, loans, mortgages, and wealth management. Citizens generates revenue primarily through interest income from loans and fees for various banking services. Founded in 1828, the bank has a rich history of growth and acquisitions, including its significant expansion after being acquired by the Royal Bank of Scotland in 1988 and later becoming an independent public company again in 2014.
How to land this job
Position your resume to highlight your strong communication skills, relationship-building abilities, and customer service experience, which are crucial for the Citizens Banker role.
Emphasize your sales achievements, problem-solving aptitude, and familiarity with digital banking tools to align with the job's focus on financial solutions and technology.
Apply through multiple platforms including Citizens' corporate careers site and LinkedIn to maximize your chances of being noticed by recruiters.
Connect on LinkedIn with current employees in the branch banking or customer service divisions at Citizens. Ice breakers could include asking about their experience with the video interview assessment or expressing interest in how they help customers achieve financial goals.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer relationships,' 'financial solutions,' 'digital technology,' 'sales,' 'problem solving,' and 'collaboration' to ensure it passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, find multiple application channels, and identify relevant LinkedIn contacts, freeing you to focus on preparing for interviews and networking effectively.
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