Job summary
Job post source
This job is directly from Waste Connections
Job overview
The Customer Service Representative role at Waste Connections involves assisting customers with inquiries and resolving service or billing issues, contributing to customer satisfaction and retention.
Responsibilities and impact
Daily responsibilities include handling over 50 customer calls, addressing questions and concerns, and resolving problems related to service or billing.
Compensation and benefits
The position offers competitive pay along with family benefits, 401K, vacation, and stable year-round work.
Experience and skills
Candidates must type at least 40 words per minute, have Microsoft Office experience, handle high call volumes, and be bilingual in Spanish and English.
Company information
Waste Connections is an equal opportunity employer focused on providing waste management services.
Job location and travel
The position is located in South Austin, Texas.
Company overview
Waste Connections is a leading integrated solid waste services company that provides waste collection, transfer, disposal, and recycling services across the United States and Canada. They generate revenue primarily through long-term contracts with municipalities, residential customers, and commercial clients, ensuring a steady income stream. Founded in 1997, the company has grown significantly through strategic acquisitions and organic growth, emphasizing safety, customer service, and environmental responsibility. Waste Connections is known for its decentralized operating model, allowing local managers to make decisions tailored to their specific markets.
How to land this job
Position your resume to showcase your experience in customer service, emphasizing your ability to handle high call volumes and resolve customer issues effectively.
Highlight your typing speed of 40+ wpm and proficiency in Microsoft Office, as these skills are crucial for the Customer Service Representative role.
Apply to multiple locations accepting applications for this position, including Waste Connections' corporate site and LinkedIn, to maximize your chances of being noticed.
Connect with individuals in the customer service division at Waste Connections on LinkedIn to gain insights about the role and the company culture.
Use ice breakers such as asking about their experience at Waste Connections or inquiring about the company's approach to customer service.
Optimize your resume for ATS by including keywords from the job description, such as 'customer service', 'call volume', and 'bilingual', to enhance your chances of passing initial screenings.
Consider utilizing Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored and you are applying through the best channels.
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