Job summary
Job post source
This job is directly from UChicago Medicine
Job overview
The Patient Experience Specialist at UChicago Medicine focuses on enhancing patient satisfaction and serving as a liaison between patients, families, and the healthcare system to ensure an excellent patient experience.
Responsibilities and impact
The role involves managing relationships with patients and stakeholders, resolving patient issues, coordinating with physicians and external organizations, participating in improvement projects, and providing after-hours support.
Compensation and benefits
The position offers a full-time salary with a pay range based on market data and candidate qualifications, along with benefits typical of a major healthcare employer, emphasizing transparency and equity.
Experience and skills
Candidates need a bachelor's degree or equivalent experience, 3-5 years of relevant experience, proficiency in Microsoft Excel and Word, excellent communication skills, customer service aptitude, and preferably healthcare experience.
Career development
Opportunities include participating in interdisciplinary projects and initiatives that support employee engagement and patient experience improvements, fostering professional growth within a leading academic medical center.
Work environment and culture
UChicago Medicine values compassion, innovation, and teamwork, promoting a supportive environment focused on advancing medical care and employee engagement.
Company information
UChicago Medicine is a world-class academic healthcare system known for medical innovation and superior compassionate care since 1899.
Team overview
The specialist works within the Patient Experience department, collaborating with senior leaders, physicians, development staff, and external partners to support patient needs.
Job location and travel
The position is primarily remote with occasional onsite presence required, based in Chicago, IL (Hyde Park), with flexibility for local candidates.
Unique job features
This role offers a flexible remote work arrangement with a focus on real-time patient advocacy and involvement in high-impact projects within a prestigious medical institution.
Company overview
UChicago Medicine is a leading academic health system based in Chicago, Illinois, affiliated with the University of Chicago. It provides a wide range of specialized medical services, including cancer treatment, cardiovascular care, and organ transplantation, leveraging cutting-edge research and advanced medical education. The institution generates revenue through patient services, research grants, and educational programs. Founded in 1927, it has a rich history of medical innovation and is renowned for its contributions to medical science and patient care.
How to land this job
Position your resume to highlight your experience in patient relations, customer service, and healthcare communication, emphasizing your ability to manage relationships with patients, senior leaders, and medical staff effectively.
Emphasize skills in data analysis, problem-solving, and use of Microsoft Excel and Word, as well as your experience in coordinating patient appointments and improving patient experience programs.
Apply to the Patient Experience Specialist role through multiple channels including UChicago Medicine's official careers website and LinkedIn to maximize your chances of being noticed.
Connect with current employees in the Patient Experience or related departments at UChicago Medicine on LinkedIn; start conversations with ice breakers like asking about their experience working on patient-centered projects or recent initiatives like the hArt of medicine program.
Optimize your resume for ATS by incorporating keywords from the job description such as 'patient experience,' 'stakeholder management,' 'data analysis,' 'customer service,' and 'healthcare communication' to ensure your resume passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify the best application platforms, and find LinkedIn contacts for networking, allowing you to focus your time on preparing for interviews and refining your skills.
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