Job summary
Job post source
This job is directly from American Logistics
Job overview
The Customer Service Agent role at American Logistics involves managing inbound and outbound calls to support customers' transportation needs, playing a key part in customer satisfaction and service delivery.
Responsibilities and impact
The agent will handle inbound and outbound calls, assess transportation needs, interact with clients and providers via phone and software, perform data entry, and resolve issues beyond standard procedures.
Compensation and benefits
The position offers medical, dental, vision insurance, paid time off, and a 401K plan, with options for part-time or full-time work, fully remote anywhere in the U.S.
Work environment and culture
The role is fully remote, allowing work from anywhere in the U.S., supporting flexible work arrangements.
Job location and travel
Fully remote position available anywhere in the U.S., with both part-time and full-time options.
Unique job features
The job features remote work flexibility and involves becoming a knowledge expert in transportation customer service.
Company overview
American Logistics is a transportation and logistics company specializing in providing non-emergency medical transportation (NEMT) solutions and other mobility services. The company generates revenue by partnering with healthcare organizations, government agencies, and private entities to deliver reliable, technology-driven transportation services for patients and individuals with mobility challenges. Founded in 1999, American Logistics has a strong focus on leveraging innovative software platforms to optimize route planning, enhance service efficiency, and ensure compliance with healthcare standards. Their commitment to accessibility and customer-centric solutions has positioned them as a trusted leader in the NEMT industry.
How to land this job
Tailor your resume to highlight your experience in customer service, especially in call center environments and remote work settings, emphasizing your communication and problem-solving skills.
Focus on showcasing your ability to handle inbound and outbound calls, assess customer needs, and use software applications for data entry and issue resolution, as these are key responsibilities in the role.
Apply through multiple platforms including American Logistics' official corporate website and LinkedIn to maximize your chances of being noticed.
Connect with current Customer Service Agents or team leads at American Logistics on LinkedIn; start conversations by asking about their remote work experience or how they handle challenging customer interactions to break the ice.
Optimize your resume with keywords such as 'customer service,' 'inbound/outbound calls,' 'problem-solving,' 'data entry,' and 'remote work' to improve ATS compatibility and ensure your resume passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify relevant job portals, and find LinkedIn contacts for networking, saving you time and increasing your chances of landing the job.
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