Job summary
Job post source
This job is directly from Compucom
Job overview
The Desktop Tech role at Compucom involves providing Level I onsite technical support to resolve basic hardware and software issues, ensuring smooth operation of IT equipment and applications.
Responsibilities and impact
The technician will diagnose and repair hardware and software issues, manage user accounts, document issues in ticketing systems, communicate with customers, escalate complex problems, and follow standard operating procedures.
Compensation and benefits
The position offers an hourly wage between $20.00 and $28.60, with benefits including medical, dental, vision, life and disability insurance, paid holidays and time off, parental leave, 401(k), and pre-tax benefits like FSA/HSA.
Experience and skills
Candidates should have an associate degree or equivalent experience in IT, knowledge of desktop and infrastructure support, technical writing and coding skills, familiarity with cloud services, customer support experience, and proficiency with Windows OS and Microsoft Office.
Work environment and culture
Compucom promotes a customer-centric, hardworking, and fun work culture with values like acting like an owner and doing the right thing.
Company information
Compucom Systems, Inc. provides end-to-end IT managed services for businesses of all sizes, focusing on enabling the digital workplace.
Company overview
CompuCom is a leading IT managed services provider that specializes in end-to-end technology solutions for businesses. They generate revenue through a combination of IT outsourcing, cloud services, hardware and software procurement, and consulting services. Founded in 1987, CompuCom has a rich history of innovation and has been a subsidiary of Office Depot since 2017, which has expanded their reach and capabilities in the IT services market.
How to land this job
Position your resume to emphasize your experience in desktop and infrastructure support, highlighting your ability to troubleshoot hardware and software issues on devices like laptops, desktops, tablets, and printers.
Focus on showcasing your communication skills, both written and verbal, especially your ability to interact effectively with customers and technical teams, as well as your competency in technical writing and documentation.
Apply through multiple channels such as Compucom’s corporate careers site, LinkedIn, and other job boards where Compucom listings appear to maximize your chances of being noticed.
Connect with current Compucom employees in the desktop support or IT services division on LinkedIn; start conversations by commenting on recent company posts or asking about their experiences working with Compucom’s customer-centric approach.
Optimize your resume for ATS by including keywords from the job description like 'desktop support,' 'hardware troubleshooting,' 'ticketing systems,' 'Windows operating systems,' 'network security,' and 'customer support' to ensure your resume passes initial automated screenings.
Use Jennie Johnson’s Power Apply feature to automate tailoring your resume, find multiple application portals, and identify relevant LinkedIn contacts, freeing up your time to prepare for interviews and deepen your industry knowledge.
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