Victoria’s Secret & Co.

Customer Experience Lead-Galleria at Roseville

ROSEVILLE, CAPosted a month ago

Job summary

  • Job post source

    This job is directly from Victoria’s Secret & Co.

  • Job overview

    The Customer Experience Lead at Victoria’s Secret & Co. is responsible for delivering exceptional customer and associate experiences to drive sales and operational excellence.

  • Responsibilities and impact

    Daily responsibilities include leading and coaching associates on the sales floor, managing labor hours, maintaining visual merchandising standards, and ensuring seamless communication with the Sales Leadership Teams.

  • Compensation and benefits

    The salary range for this position is between $24.00 and $30.00 per hour, with actual compensation determined by skills, experience, and geographic region.

  • Experience and skills

    Candidates should have a passion for the Victoria’s Secret brand, excellent merchandising skills, and at least one year of retail experience preferred, along with the ability to influence cross-functional partners.

  • Company information

    Victoria’s Secret & Co. is known for its strong brand identity and commitment to delivering exceptional customer experiences in the retail sector.

  • Job location and travel

    The position is located at the Galleria at Roseville, with expectations for flexible scheduling including nights and weekends.

Company overview

Victoria’s Secret & Co. is a leading specialty retailer of women's lingerie, intimate apparel, and beauty products. The company generates revenue through its extensive network of retail stores, online sales, and a robust catalog business. Founded in 1977 by Roy Raymond, Victoria’s Secret has grown to become a dominant player in the intimate apparel market, known for its iconic fashion shows and wide range of products. The company underwent significant restructuring in 2021, separating from L Brands to focus solely on its core business.

How to land this job

  • Position your resume to showcase your leadership abilities and experience in delivering exceptional customer experiences, as these are key components of the Customer Experience Lead role at Victoria’s Secret & Co.

  • Emphasize your skills in coaching and directing associates on the sales floor, as well as your proficiency in maintaining visual merchandising standards and managing payroll effectively.

  • Apply through multiple channels including Victoria’s Secret & Co.'s corporate site and LinkedIn to maximize your visibility and opportunities for this position.

  • Connect with individuals in the store leadership division at Victoria’s Secret & Co. on LinkedIn to gather insights about the role, using ice breakers like discussing your favorite Victoria’s Secret product or asking about their experience with the brand.

  • Optimize your resume for ATS systems by incorporating relevant keywords from the job description, such as 'customer experience', 'coaching', and 'merchandising', to enhance your chances of passing initial screenings.

  • Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored, and that you can effectively network and apply to the right positions.

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