Job summary
Job post source
This job is directly from SAIC
Job overview
The Help Desk Engineer at SAIC will support a 24x7 data center and its users, managing the operation of a supercomputer and assisting users in a heterogeneous environment.
Responsibilities and impact
Daily responsibilities include troubleshooting hardware issues, monitoring system performance, responding to Help Desk requests, and performing routine maintenance tasks.
Experience and skills
Candidates need 3 years of experience, a High School Diploma, and familiarity with Windows, Linux, and/or Mac systems; US Citizenship and the ability to obtain a Public Trust clearance are required.
Company information
SAIC is a technology company that provides solutions in engineering, IT, and other areas, focusing on supporting government and commercial customers.
Job location and travel
The position is located in Princeton, NJ, with no potential for remote work.
Application process
SAIC accepts applications on an ongoing basis with no deadline.
Unique job features
The role requires performing 12-hour shifts, including overnight and weekend work, and involves working closely with technical climate scientists.
Company overview
SAIC (Science Applications International Corporation) is a premier technology integrator providing full lifecycle services and solutions in the technical, engineering, and enterprise IT markets. They generate revenue through government contracts, primarily with the U.S. Department of Defense, intelligence community, and federal civilian agencies, offering services like IT modernization, cybersecurity, cloud computing, and software development. Founded in 1969, SAIC has a rich history of innovation and has grown through strategic acquisitions, including the notable acquisition of Engility in 2019, enhancing its capabilities in mission-critical services.
How to land this job
Tailor your resume to emphasize your experience in troubleshooting computer hardware, managing user requests at a Help Desk level, and your familiarity with Windows, Linux, and Mac systems, as these are crucial for the Help Desk Engineer role at SAIC.
Highlight your ability to monitor system performance, respond to user issues, and develop scripts for operational use, showcasing your technical and communication skills that are essential for supporting climate scientists.
Apply through multiple platforms including SAIC's corporate site and LinkedIn to maximize your visibility and increase your chances of landing the position.
Reach out to professionals in the customer support division at SAIC on LinkedIn to gather insights about the role and express your interest in the Help Desk Engineer position.
Ice breakers could include asking about their experience working in a 24x7 data center environment or inquiring about the types of projects they are currently involved in.
Optimize your resume for ATS systems by incorporating keywords from the job description such as 'troubleshooting,' 'Help Desk,' 'system performance,' and 'Linux,' ensuring your application gets noticed during initial screenings.
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