Senior Program Analyst, Sales Content Strategy & Transformation

DALLAS, TXPosted 30+ days ago

Job summary

• Job post source

  This job is directly from Salesforce

• Job overview

  The Senior Program Analyst at Salesforce supports the Sales Content Strategy & Transformation by leading technology implementation projects and driving strategic initiatives within the Global Business Strategy & Operations team.

• Responsibilities and impact

  The role involves delivering the Sales Content product roadmap, engaging with business users to gather requirements, managing project deliverables, collaborating with technical teams, conducting testing, ensuring solution efficiency, and partnering with enablement and insights teams for training and analytics integration.

• Compensation and benefits

  The position offers a salary range of $92,600 to $127,400 for Colorado-based roles, with potential incentive compensation, equity, and benefits including medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

• Experience and skills

  Candidates should have 5-7 years of experience as a business system analyst, expertise with Content Management Systems and AI, Salesforce Admin Certification is a plus, strong analytical and communication skills, experience in business process analysis, and ability to work with global cross-functional teams.

• Career development

  Salesforce promotes career growth and performance development, encouraging employees to be Trailblazers and chart new paths within a fast-growing global company.

• Work environment and culture

  Salesforce values equality, inclusivity, and non-discrimination, fostering a supportive and diverse workplace with a global operating model and flexible work across time zones.

• Company information

  Salesforce is a leading global CRM company focused on AI, data, and customer relationship management, known for its core values and commitment to business as a platform for change.

• Team overview

  The candidate will join the Support Strategy & Ops team within the Global Business Strategy & Operations organization, which drives strategic direction and process improvements for Sales Content globally.

• Job location and travel

  The job location is flexible with a global operating model, requiring coordination across different time zones; specific location details are not provided.

• Application process

  Applicants are advised to apply for no more than three roles within 12 months to avoid duplicating efforts; accommodations are available for disabilities via a request form.

• Unique job features

  The role is distinguished by its focus on Sales Content technology and AI portfolio, working on innovative tools like Slack search, CMS features, and content analytics within a high-growth environment.

Company overview

Salesforce is a leading cloud-based software company specializing in customer relationship management (CRM) solutions. It generates revenue through subscription fees for its various cloud services, including Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud. Founded in 1999 by Marc Benioff, Salesforce revolutionized the software industry with its SaaS (Software as a Service) model, enabling businesses to manage customer interactions and data more efficiently. The company is also known for its strong emphasis on innovation, philanthropy, and a robust ecosystem of partners and developers.

How to land this job

• Tailor your resume to emphasize your experience in business system analysis, especially in enterprise systems and content management, highlighting any familiarity with AI and Salesforce Admin Certification if applicable.

• Focus on showcasing your ability to lead technology implementation projects, gather and analyze business requirements, and collaborate effectively with both business and technical teams, demonstrating strong communication and analytical skills.

• Apply through multiple channels including the Salesforce corporate careers site, LinkedIn, and relevant job boards to maximize your application visibility and chances.

• Connect on LinkedIn with professionals in Salesforce's Support Strategy & Ops or Global Business Strategy & Operations teams; use ice breakers such as commenting on recent Salesforce AI initiatives or asking about their experience scaling Sales Content technology.

• Optimize your resume for ATS by incorporating keywords from the job description like 'Sales Content tooling,' 'business process analysis,' 'User Acceptance Testing,' 'content management,' and 'analytics-driven decision making' to ensure it passes automated screenings.

• Leverage Jennie Johnson's Power Apply feature to automate tailoring your resume, identify the best application channels, and find LinkedIn connections for networking, allowing you to focus your energy on preparing for interviews and strategic job search activities.