Job summary
Job post source
This job is directly from ABM Industries
Job overview
The Airline Passenger Assistant at ABM Industries provides wheelchair assistance and customer service to airline passengers, enhancing their travel experience and fulfilling service obligations.
Responsibilities and impact
The role involves safely transporting passengers in wheelchairs, assisting with baggage, coordinating with dispatchers and gate agents, following safety and security protocols, and completing incident reports.
Compensation and benefits
The position pays $20.50 per hour with potential tips ranging from $25 to $100 weekly; ABM offers a comprehensive benefits package including health and retirement plans.
Experience and skills
No formal education or prior experience is required, though one year of customer service experience is preferred; on-the-job training is provided.
Career development
ABM offers access to a world-class training program and opportunities for post-military career advancement within the company.
Work environment and culture
ABM is a military and veteran-friendly employer committed to diversity, inclusion, and reasonable accommodations for disabilities, fostering a supportive work environment.
Company information
ABM Industries is a global provider of integrated facility, engineering, and infrastructure solutions with over 100,000 employees and $8 billion in annual revenue, serving multiple sectors including aviation and commercial real estate.
Job location and travel
The job is located at client sites such as airports, with adherence to site security requirements; specific geographic location varies.
Application process
Applicants are directed to apply online at www.abm.com/careers; unsolicited resumes are not accepted.
Unique job features
This role allows for earning tips in addition to hourly pay and is suitable for individuals entering or returning to the workforce with limited experience.
Company overview
ABM Industries is a leading provider of integrated facility solutions, offering services such as janitorial, electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, landscape & turf, and parking. The company generates revenue through long-term contracts with commercial, industrial, and institutional clients, ensuring their facilities operate efficiently and sustainably. Founded in 1909, ABM has a rich history of growth and acquisitions, expanding its service offerings and geographic reach to become a trusted partner in facility management.
How to land this job
Position your resume to highlight your strong customer service skills and ability to interact positively with passengers, as these are key for the Airline Passenger Assistant role at ABM Industries.
Emphasize any experience or aptitude in safety procedures, coordination with team members, and assisting individuals with mobility needs, aligning with the job's responsibilities.
Apply through multiple channels including ABM Industries' official career site at www.abm.com/careers and LinkedIn to maximize your application visibility.
Connect with current ABM employees in the aviation or passenger services division on LinkedIn; ice breakers can include asking about their experience working at ABM or inquiring about tips for succeeding in the Airline Passenger Assistant role.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'wheelchair assistance,' 'safety precautions,' and 'incident reports' to ensure it passes initial screenings.
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