Job summary
Job post source
This job is directly from American Arbitration Association
Job overview
The Senior Case Administrator at American Arbitration Association supports efficient dispute resolution by managing case documentation and client interactions, contributing to the organization's mission of fair and effective arbitration services.
Responsibilities and impact
The role involves providing client service, managing case documentation, mentoring on case procedures, coordinating with arbitrators and parties, identifying case management issues, maintaining records, collaborating with the team, and improving operational processes.
Compensation and benefits
The position offers competitive salaries based on location ranging from $59,000 to $74,000, quarterly incentives, comprehensive benefits including medical, dental, vision, student loan repayment, a 403(b) retirement plan with company match, pet insurance discounts, and generous paid time off.
Experience and skills
Candidates should have a bachelor's degree or equivalent experience, 4-6 years in administrative, legal, or customer service roles, strong organizational and communication skills, proficiency in Microsoft Office, attention to detail, problem-solving abilities, confidentiality, and a collaborative attitude.
Work environment and culture
The company values neutrality, integrity, and professionalism, offering a supportive environment recognized as a top nonprofit workplace.
Company information
American Arbitration Association-International Centre for Dispute Resolution is a leading nonprofit providing dispute resolution services and recognized among The NonProfit Times' 50 Best Nonprofits to Work For.
Job location and travel
Positions are available in multiple locations including Atlanta, Dallas, Fresno, Johnston, Minneapolis, Los Angeles, New York City, and San Francisco with salary varying by location.
Unique job features
The role includes mentoring responsibilities, training development, and the opportunity to work in a respected nonprofit arbitration organization with a focus on neutrality and integrity.
Company overview
The American Arbitration Association (AAA) is a not-for-profit organization that provides services for the resolution of disputes through arbitration, mediation, and other forms of alternative dispute resolution (ADR). They generate revenue by administering cases, offering training programs, and providing ADR services to individuals, businesses, and government entities. Founded in 1926, AAA has a long history of facilitating fair and efficient dispute resolution, making it a cornerstone in the field of ADR. Their extensive panel of neutrals and global reach underscore their commitment to impartiality and expertise.
How to land this job
Tailor your resume to emphasize your experience in administrative or legal environments, highlighting your organizational skills and ability to manage case documentation with accuracy and attention to detail.
Showcase your client service expertise and your ability to maintain neutrality and professionalism, as these are key for the Senior Case Administrator role at AAA-ICDR.
Apply through multiple platforms including the American Arbitration Association's official corporate website and LinkedIn to maximize your application visibility and follow-up opportunities.
Connect on LinkedIn with current AAA-ICDR employees or those in case administration roles; use ice breakers like commenting on recent AAA-ICDR initiatives or asking about their experience with case management challenges.
Optimize your resume for ATS by incorporating keywords from the job description such as 'case administration,' 'client service,' 'documentation management,' 'problem-solving,' and 'Microsoft Office proficiency' to ensure it passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to streamline your applications across multiple platforms, customize your resume for ATS, and identify LinkedIn connections to network with, allowing you to focus your time on preparing for interviews and follow-ups.
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