Job summary
Job post source
This job is directly from Services for the UnderServed
Job overview
The Operations Analyst III role at Services for the UnderServed involves supporting the agency's technical infrastructure and contributing to the mission of improving clients' lives.
Responsibilities and impact
Daily responsibilities include providing technical support, troubleshooting hardware and network issues, mentoring staff, and maintaining Active Directory and network devices.
Compensation and benefits
The salary range for this position is between USD $70,000.00 and $75,000.00 per year, with additional benefits not specified in the description.
Experience and skills
Candidates must have a Bachelor's degree in computer science or a related field, along with 5+ years of relevant experience and proficiency in MS Office Suite.
Work environment and culture
The company fosters a culture of respect, integrity, and support, focusing on continuous quality improvement and collaboration among staff.
Company information
Services for the UnderServed is dedicated to improving the lives of individuals through various support services, emphasizing a mission-driven approach.
Job location and travel
The position requires daily in-office work and field visits between NYC facilities.
Company overview
Services For The Underserved, Inc. (S:US) is a non-profit organization dedicated to providing comprehensive support services to individuals and families facing challenging life circumstances, including homelessness, disability, and poverty. They generate revenue through government contracts, grants, and private donations, which fund their wide range of programs such as housing, employment services, and mental health support. Founded in 1978, S:US has a long history of advocating for vulnerable populations and has grown to serve over 35,000 individuals annually across New York City.
How to land this job
Position your resume to emphasize your experience with MS Office Suite, Windows operating systems, Citrix XenApp, and network management, as these skills are vital for the Operations Analyst III role at Services for the UnderServed.
Highlight your troubleshooting skills and experience in providing technical support, especially remote support, as this is a key responsibility in the job description.
Apply to multiple job listings for this position, including the Services for the UnderServed corporate site and LinkedIn, to maximize your chances of being noticed.
Connect with individuals in the IT Infrastructure Department at Services for the UnderServed on LinkedIn to inquire about the position; potential ice breakers could include asking about their team culture or recent projects they are excited about.
Optimize your resume for ATS systems by incorporating relevant keywords from the job description, such as 'troubleshooting,' 'Active Directory,' and 'customer focus,' to ensure it passes initial screenings.
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