Job summary
Job post source
This job is directly from Amazon
Job overview
The IT Support Engineer I at Amazon's OpsTech IT provides technical support and implements solutions to maintain IT infrastructure critical to Amazon Operations worldwide.
Responsibilities and impact
The role involves network engineering, troubleshooting, systems administration, ensuring system availability, managing local IT projects, improving IT solutions, and occasional physical tasks and travel.
Compensation and benefits
Amazon offers competitive compensation with comprehensive healthcare from Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave, with a casual dress code.
Experience and skills
Candidates need 1+ years with Windows Server technologies, 2+ years troubleshooting in high availability environments, PC repair and deployment experience, IT client/server etwork service delivery, and networking knowledge; a high school diploma is required, with preferred experience in computer networking and video conference equipment support.
Work environment and culture
Amazon promotes an inclusive culture empowering employees to deliver excellent results, with a casual dress code and support for accommodations during hiring.
Company information
Amazon is a global leader in e-commerce and technology, known for its vast operations network delivering products worldwide and innovative IT infrastructure support through OpsTech IT.
Unique job features
The job includes unique physical requirements like lifting up to 49lbs and standing for long shifts, along with travel up to 25%, distinguishing it from typical IT support roles.
Company overview
Amazon is a global technology and e-commerce giant that specializes in online retail, cloud computing, digital streaming, and artificial intelligence. Founded by Jeff Bezos in 1994, Amazon generates revenue through diverse channels including its e-commerce platform, Amazon Web Services (AWS), subscription services like Amazon Prime, and advertising. Known for its customer-centric approach and relentless innovation, Amazon has expanded its business portfolio to include acquisitions such as Whole Foods Market and the development of cutting-edge technologies like Alexa and drone delivery.
How to land this job
Position your resume to highlight your hands-on experience with Windows Server technologies such as AD, DFS, Print Services, and SCCM, as these are key requirements for the IT Support Engineer I role at Amazon.
Emphasize your troubleshooting skills in multi-user, high availability environments and your familiarity with networking concepts like DNS, DHCP, SSL, OSI Model, and TCP/IP, which align with the job's core responsibilities.
Apply through multiple channels including Amazon's official corporate careers site and LinkedIn to maximize your application visibility for this role.
Connect with current Amazon OpsTech IT employees on LinkedIn to gain insights and express your enthusiasm; an effective ice breaker could be commenting on recent innovations in Amazon’s operations technology or asking about their experience managing IT infrastructure during facility launches.
Optimize your resume for ATS by incorporating keywords such as 'network engineering,' 'Windows Server,' 'troubleshooting,' 'IT infrastructure,' and 'multi-user environment' to ensure it passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify relevant job postings, and discover LinkedIn connections within Amazon, allowing you to focus your energy on preparing for interviews and skill development.
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