Job summary
Job post source
This job is directly from Concord Hospitality Enterprises
Job overview
The Operations Manager at Concord Hospitality Enterprises oversees guest satisfaction and operational performance to ensure the property meets its business goals.
Responsibilities and impact
The role involves analyzing service issues, collaborating with department heads, monitoring sales and wage performance, addressing guest complaints, fostering associate engagement, and ensuring policy compliance to drive operational success.
Compensation and benefits
The position offers competitive wages, medical/dental/vision plans, life insurance, disability options, 401K, tuition assistance, discounted hotel rates, and opportunities for training and career advancement.
Career development
The company provides training and development opportunities along with career advancement potential within a supportive and engaging work environment.
Work environment and culture
Concord values quality, integrity, community, profitability, and fun, promoting an Associate First culture with a supportive and engaging workplace.
Company information
Concord Hospitality Enterprises focuses on hospitality management with a culture based on five Cornerstones emphasizing quality and associate value.
Company overview
Concord Hospitality Enterprises is a leading hotel management and development company that operates a diverse portfolio of upscale and premium-branded hotels. They generate revenue through hotel management services, property development, and strategic partnerships with major hotel brands like Marriott, Hilton, and Hyatt. Founded in 1985, Concord has a history of innovation in hospitality management and has been recognized for its commitment to quality and guest satisfaction. Their business model focuses on maximizing hotel performance and delivering exceptional guest experiences.
How to land this job
Tailor your resume to highlight your experience in managing operations with a focus on guest satisfaction, team leadership, and financial performance, reflecting Concord Hospitality Enterprises' core values of Quality and Integrity.
Emphasize skills in analyzing service issues, developing operational strategies aligned with brand goals, and collaborating effectively with department heads and leadership teams.
Apply through multiple channels such as Concord Hospitality Enterprises' corporate website, LinkedIn, and hospitality job boards to maximize your application visibility.
Connect on LinkedIn with current Operations Managers or department heads at Concord Hospitality Enterprises; start conversations by complimenting recent company initiatives or asking about their approach to guest satisfaction and team engagement.
Optimize your resume for ATS by including keywords from the job description such as 'guest satisfaction,' 'operational strategy,' 'financial performance,' 'team leadership,' and 'service improvement,' ensuring your resume passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, find multiple application portals, and identify relevant LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and skill development.
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