Job summary
Job post source
This job is directly from Canonical
Job overview
The Cloud Support Engineer role at Canonical involves supporting customers using Ubuntu and open source products, solving complex technical issues, and contributing to customer satisfaction and product improvement.
Responsibilities and impact
The role requires investigating and resolving customer issues, owning support cases with high customer satisfaction, collaborating via phone and remote sessions, participating in weekend rotations, and contributing to knowledge base articles.
Compensation and benefits
Compensation is based on location, experience, and performance with annual reviews, a performance-driven bonus, a $2,000 personal development budget, holiday leave, parental leave, employee assistance, travel opportunities, and other benefits.
Experience and skills
Candidates need strong Linux support experience with virtualization, containers, storage, and networking, cloud computing expertise, advanced troubleshooting skills, programming fundamentals, excellent English communication, and customer support experience.
Career development
The company offers personal learning and development budgets and opportunities to travel internationally for company events, supporting professional growth.
Work environment and culture
Canonical promotes a distributed work environment with global remote work, biannual in-person team meetings, a culture of excellence, diversity, and inclusion, and a founder-led, profitable, and growing company ethos.
Company information
Canonical is a leading open source software company known for Ubuntu, serving global enterprise and technology markets with a focus on cloud, AI, IoT, and open source innovation since 2004.
Team overview
The team works globally distributed with over 1100 colleagues in 75+ countries, collaborating remotely and meeting in person a few times a year for strategic alignment.
Job location and travel
This is a globally remote position with occasional international travel twice a year for company events.
Unique job features
The role offers unique opportunities to work on cutting-edge open source cloud solutions, solve complex technical problems, and engage with a global distributed team in a flexible remote work setting.
Company overview
Canonical is a UK-based software company best known for developing and maintaining Ubuntu, a popular open-source operating system. They generate revenue through support services, cloud infrastructure, and IoT solutions, offering enterprise-grade security, management tools, and long-term support. Founded in 2004 by South African entrepreneur Mark Shuttleworth, Canonical has played a pivotal role in promoting Linux and open-source software in both consumer and enterprise markets. Their contributions to cloud computing, particularly with OpenStack and Kubernetes, have solidified their position as a key player in the tech industry.
How to land this job
Tailor your resume to highlight your expertise in Linux systems support, focusing on your experience with virtualization technologies like KVM or OpenStack, container platforms such as Docker and Kubernetes, and cloud computing orchestration and monitoring.
Emphasize your advanced troubleshooting skills, including your ability to analyze stack traces, logs, and resolve complex OS and application-level issues, as well as your customer support experience demonstrating clear communication and setting proper expectations.
Apply through multiple channels including Canonical's official careers page and LinkedIn to maximize your visibility and chances of landing an interview for this remote Cloud Support Engineer role.
Connect with Canonical employees in the cloud support or Ubuntu development teams on LinkedIn; start conversations by referencing recent Ubuntu releases, asking about their experience with remote collaboration, or inquiring how the team handles complex cloud environment issues.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Linux systems support,' 'virtualization,' 'cloud computing,' 'containerization,' 'troubleshooting,' and 'customer support' to ensure it passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailoring your resume, identify the best application portals, and find relevant Canonical contacts on LinkedIn, allowing you to focus your time on preparing for interviews and networking effectively.
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