Job summary
Job post source
This job is directly from Concentrix
Job overview
The Customer Service Representative-Remote (Healthcare) role involves providing customer service support from home, assisting customers with inquiries related to healthcare products and services.
Responsibilities and impact
Daily responsibilities include handling inbound and outbound customer calls, providing scheduling services, documenting information in databases, and delivering exceptional customer experiences.
Compensation and benefits
The position offers paid training, performance-based incentives, a 401K with company match, paid PTO and holidays, and comprehensive medical, dental, and vision insurance.
Experience and skills
Candidates should have at least 1 year of healthcare and customer service experience, a high school diploma or GED, strong computer skills, and the ability to multitask in a fast-paced environment.
Career development
Concentrix provides opportunities for career growth, with 80% of managers promoted from within, along with free learning and leadership development programs.
Work environment and culture
The company promotes a people-first, inclusive culture, recognized for its awards in workplace happiness and career growth.
Company information
Concentrix is a global organization known for enhancing customer experiences through tech-powered innovation, with a diverse team from over 70 countries.
Team overview
The team is organically diverse, supporting each other's success and well-being, united as 'game-changers.'
Job location and travel
This is a remote position, allowing employees to work from home in the United States.
Application process
Interested candidates should apply directly through the Concentrix application portal, ensuring they meet eligibility requirements.
Unique job features
The role includes unique perks such as mentorship programs, health and wellness initiatives, and celebrations for various company events.
Company overview
Concentrix is a global business services company specializing in customer engagement and improving business performance. They generate revenue by providing customer experience outsourcing, including customer care, technical support, and sales services, to clients across various industries such as technology, healthcare, and finance. Founded in 1983, Concentrix has grown through strategic acquisitions, including the significant purchase of Convergys in 2018, enhancing its global footprint and service offerings. The company is known for its commitment to innovation, leveraging advanced analytics and technology to deliver superior customer experiences.
How to land this job
Tailor your resume to emphasize your healthcare-related experience and customer service skills, showcasing your ability to handle inbound and outbound calls effectively.
Highlight your proficiency in multi-tasking and your eagerness to learn new technologies, as these traits are essential for success in this role.
Apply through multiple platforms, including Concentrix's corporate site and LinkedIn, to maximize your chances of being noticed for this position.
Connect with individuals in the customer service division at Concentrix on LinkedIn; you might ask about their experiences or express your enthusiasm for the company's culture and values.
Optimize your resume for ATS by incorporating specific keywords from the job description, such as 'customer service,' 'healthcare experience,' and 'multi-tasking,' to enhance your visibility during the application process.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored and effectively submitted across various platforms.
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