Job summary
Job post source
This job is directly from Vendavo
Job overview
The Principal Customer Success Manager - Strategic at Vendavo manages complex, high-value accounts to drive adoption and align solutions with customers' long-term business strategies, playing a key role in customer success and retention.
Responsibilities and impact
The role involves managing complex accounts across geographies, driving solution adoption, developing success plans, mitigating renewal risks, sharing best practices, advocating for customers internally, monitoring health metrics, identifying expansion opportunities, providing thought leadership, and mentoring junior CSMs.
Compensation and benefits
The position offers competitive pay with bonuses/commissions, comprehensive health benefits including dental, vision, mental health options, 401k with employer contribution, unlimited PTO, paid parental leave, flexible work options, and reimbursement for cell phone and internet expenses.
Experience and skills
Candidates need at least 7 years in Customer Success managing strategic, complex accounts, experience with pricing or analytics solutions in B2B, knowledge of commercial business processes, sales methodologies, project governance, business systems integration, and enterprise account management with SaaS familiarity; travel up to 10% is required.
Career development
The job includes opportunities for mentorship and coaching of junior CSMs, suggesting growth into leadership roles within customer success management.
Work environment and culture
Vendavo promotes a people-focused culture with flexibility in work location, encourages work-life balance through unlimited PTO and company-wide recharge days, and supports parental leave and flexible re-entry schedules.
Company information
Vendavo is a company focused on pricing and commercial solutions, serving large enterprise clients globally with strategic customer success as a core part of their growth.
Team overview
The candidate will join the Customer Success team, which is expanding and focused on managing strategic, complex accounts across multiple business units and geographies.
Job location and travel
This is a remote position with flexibility to work from home or office, requiring occasional travel up to 10% and support for international time zones.
Unique job features
Unique features include unlimited PTO, company-wide recharge days, paid parental leave with flexible return schedules, and reimbursement for communication expenses, supporting a balanced and supportive work environment.
Company overview
Vendavo is a leading provider of price optimization and management solutions, helping businesses enhance profitability through data-driven pricing strategies. They generate revenue by offering software-as-a-service (SaaS) products that enable companies to analyze market data, set optimal prices, and manage pricing strategies effectively. Founded in 1998, Vendavo has a rich history of innovation in pricing solutions, serving a diverse range of industries including manufacturing, distribution, and services. Their focus on leveraging artificial intelligence and advanced analytics has positioned them as a key player in the enterprise software market.
How to land this job
Position your resume to highlight your extensive experience managing complex, high-value customer accounts and your ability to engage senior leaders and decision-makers across multiple geographies and business units.
Emphasize your skills in driving customer adoption, value realization, and success planning, along with your proficiency in risk mitigation and cross-sell expansion within strategic accounts.
Apply through multiple channels including Vendavo’s corporate careers page, LinkedIn job postings, and relevant industry job boards to maximize your application visibility.
Connect on LinkedIn with current Strategic Customer Success Managers or leaders within Vendavo’s Customer Success division; use ice breakers like complimenting their recent company initiatives, asking about their experience managing global accounts, or inquiring about Vendavo’s approach to customer advocacy.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer success,' 'strategic account management,' 'value realization,' 'risk mitigation,' 'SaaS solutions,' and 'cross-sell expansion' to ensure it passes automated screenings.
Leverage Jennie Johnson’s Power Apply feature to automate tailored applications, identify multiple application platforms, and discover LinkedIn contacts to network with, allowing you to focus your time on strategic job search activities.
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