Job summary
Job post source
This job is directly from Steer Health
Job overview
The Customer Education Specialist at Steer Health is responsible for creating and managing educational content to help customers understand and use the healthcare technology platform effectively.
Responsibilities and impact
The role involves creating Help Center content, becoming a product expert, writing clear documentation, collaborating with various teams, developing onboarding materials, updating content, maintaining consistent communication style, analyzing usage metrics, and supporting internal teams with reference resources.
Compensation and benefits
The position offers a competitive salary, fully remote work environment, and health, dental, and vision insurance benefits, along with opportunities for professional growth.
Experience and skills
Candidates should have 2+ years in customer education, technical writing, or similar roles, preferably in SaaS or healthcare tech, strong writing and communication skills, ability to learn complex products quickly, experience with Help Center platforms, and collaboration skills; healthcare knowledge is a plus.
Career development
The job provides opportunities for professional growth in a rapidly scaling company.
Work environment and culture
The company supports a fully remote work environment and values collaboration across remote teams including Sales, Marketing, Design, and Product.
Company information
Steer Health is a healthcare technology platform that enhances patient growth, engagement, and operational efficiency for healthcare providers through a suite of products that streamline the patient journey.
Team overview
The role is part of the Customer Success team, working closely with Sales, Marketing, Design, and Product teams in a collaborative environment.
Job location and travel
The position is remote with a preference for U.S.-based candidates.
Application process
Applicants must submit a resume, a brief cover letter, and 1-2 writing samples such as knowledge base articles or onboarding guides.
Unique job features
The job is distinguished by its focus on translating complex healthcare technology into user-friendly educational content and the opportunity to become a product expert within a leading health tech platform.
Company overview
Steer Health is a healthcare technology company specializing in patient engagement and communication solutions. They offer a suite of services including automated appointment scheduling, telehealth, and patient feedback systems, which help healthcare providers enhance patient experience and operational efficiency. Founded with a mission to streamline healthcare interactions, Steer Health leverages advanced AI and machine learning to deliver personalized and efficient healthcare services. Their revenue model primarily revolves around subscription fees from healthcare institutions utilizing their platform. Understanding their innovative approach and commitment to improving healthcare delivery is crucial for any prospective candidate.
How to land this job
Position your resume to highlight your experience in customer education, technical writing, and content strategy, especially within SaaS or healthcare technology environments, to align with Steer Health's needs.
Emphasize your ability to create clear, concise, and engaging educational materials such as Help Center articles, onboarding guides, and FAQs, showcasing your skill in translating complex healthcare technology into user-friendly content.
Apply through multiple channels including Steer Health's corporate careers page, LinkedIn job postings, and other relevant job boards to maximize your application visibility.
Connect with members of Steer Health's Customer Success, Product, or Content teams on LinkedIn, using ice breakers like commenting on recent company product launches or asking insightful questions about their approach to customer education.
Optimize your resume for ATS by incorporating keywords from the job description like 'customer education,' 'technical writing,' 'Help Center content,' 'SaaS,' 'healthcare technology,' and 'content strategy' to ensure your resume passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, find multiple application portals, and identify LinkedIn contacts for networking, allowing you to focus your time on preparing for interviews and refining your writing samples.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.