Job summary
Job post source
This job is directly from Advocate Health
Job overview
The Patient Advocacy Coordinator at Advocate Health supports patients and families by addressing grievances and improving patient satisfaction through data analysis and process improvements.
Responsibilities and impact
The role involves engaging with patients and staff to ensure excellent service, managing the patient advocacy database, providing training, supporting clinical data reporting, and ensuring compliance with regulations.
Experience and skills
Requires a Bachelor's degree or equivalent experience with 2-3 years in project coordination, database management, and customer service in healthcare; strong interpersonal, computer, conflict management, and organizational skills are essential.
Work environment and culture
The job demands resilience, flexibility, and professionalism in a fast-paced, diverse healthcare environment with high patient interaction and stress management.
Company information
Advocate Health is a healthcare organization focused on patient care and service excellence, operating multiple facilities and emphasizing compliance and quality improvement.
Job location and travel
The position may require travel to various Advocate Health facilities and involves a professional office environment with patient interaction.
Unique job features
The role includes unique responsibilities such as managing a specialized patient advocacy database, training leadership, and serving as a site expert on patient satisfaction trends and service improvement strategies.
Company overview
Advocate Health is a leading healthcare provider in the United States, offering a comprehensive range of medical services including primary care, specialty care, and hospital services. They generate revenue through patient services, insurance reimbursements, and partnerships with other healthcare entities. Founded through the merger of Advocate Health Care and Aurora Health Care, the company has a rich history of innovation and community-focused care, making it a significant player in the healthcare industry.
How to land this job
Position your resume to emphasize your experience in patient advocacy, grievance resolution, and customer service within healthcare settings, highlighting your ability to manage sensitive patient interactions and resolve conflicts effectively.
Highlight your skills in database management, particularly with systems like MIDAS, and your ability to train others, customize reports, and troubleshoot software issues as these are key responsibilities for the role.
Apply through multiple channels including Advocate Health's corporate careers page and LinkedIn to maximize your application visibility and reach.
Connect with current Patient Advocacy Coordinators or professionals in the patient services division at Advocate Health on LinkedIn; use ice breakers like commenting on recent patient experience initiatives or asking about their approach to handling complex grievances.
Optimize your resume for ATS by incorporating keywords from the job description such as 'patient advocacy,' 'grievance resolution,' 'database management,' 'customer service,' 'project coordination,' and 'compliance with healthcare regulations' to ensure your resume passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored resume submissions, find all relevant application portals, and identify potential LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and other job search activities.
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