Job summary
Job post source
This job is directly from Community Health Systems
Job overview
The Customer Service Representative role at Community Health Systems focuses on managing customer inquiries and resolving issues across multiple communication channels to ensure a positive service experience.
Responsibilities and impact
The role involves responding to customer inquiries via phone, email, chat, and in-person, documenting interactions, resolving complaints and billing issues, collaborating with internal departments, and maintaining service quality standards.
Experience and skills
Candidates should have 1-2 years of customer service or call center experience, strong communication and problem-solving skills, proficiency with customer service software and CRM systems, and familiarity with tools like Google Suite and ServiceNow; an Associate Degree or coursework in Business or Communications is preferred.
Company overview
Community Health Systems (CHS) is one of the largest publicly traded hospital companies in the United States, operating general acute care hospitals and outpatient facilities. They generate revenue primarily through patient services, including emergency care, inpatient and outpatient surgeries, and diagnostic services. Founded in 1985, CHS has grown through strategic acquisitions and partnerships, expanding its network to include numerous hospitals across the country. The company is headquartered in Franklin, Tennessee, and focuses on providing high-quality healthcare services to both urban and rural communities.
How to land this job
Tailor your resume to highlight your experience in handling customer inquiries across multiple channels such as phone, email, and live chat, emphasizing your strong communication and problem-solving skills.
Focus on showcasing your ability to document customer interactions accurately and your familiarity with customer service platforms like ServiceNow, Google Suite, and CRM software, as these are key for this role.
Apply through multiple channels including Community Health Systems' official corporate career site and LinkedIn to maximize your application visibility and increase your chances of being noticed.
Connect with current employees in the customer service or related departments at Community Health Systems on LinkedIn, using ice breakers like commenting on recent company initiatives or asking about their experiences with the company culture.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer inquiries,' 'problem-solving,' 'ServiceNow,' 'CRM,' and 'multi-tasking' to ensure it passes automated screenings effectively.
Use Jennie Johnson's Power Apply feature to automate the application process across multiple platforms, tailor your resume for ATS, and identify LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and follow-ups.
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