Job summary
Job post source
This job is directly from DuraServ
Job overview
The Operations Manager at DuraServ oversees the local service operation, focusing on managing daily operations and growing the service department within company policies.
Responsibilities and impact
The role includes managing service department operations, scheduling, workload review, project oversight, subcontractor management, inventory inspection, driving technician training, and fostering continuous improvement and employee engagement.
Experience and skills
Requires high school diploma or equivalent, preferably a bachelor's degree, with preferred experience in dock and door industry, manufacturing, distribution, and service. Must obtain forklift, scissor lift, and OSHA 30 certifications shortly after hire. Skills include leadership, customer service, communication, problem-solving, and computer proficiency in Microsoft Office.
Work environment and culture
DuraServ values inclusion, diversity, and equal opportunity, fostering a positive and accountable work environment with a mix of office and fieldwork.
Company information
DuraServ is committed to equal employment opportunity and values diversity, impacting employees, customers, and community stakeholders positively.
Job location and travel
The position involves a hybrid work environment with office and some fieldwork, classified as essential requiring on-site presence unless directed otherwise.
Unique job features
The job emphasizes continuous improvement culture, employee engagement, and requires certifications in forklift, scissor lift, and OSHA 30 training soon after employment.
Company overview
DuraServ is a leading provider of commercial door and dock solutions, specializing in the installation, maintenance, and repair of high-performance doors and loading dock equipment. They generate revenue through service contracts, equipment sales, and emergency repair services. Founded in 2001, DuraServ has grown significantly, expanding its operations across North America and establishing a reputation for reliability and customer service excellence. Their comprehensive service offerings cater to a wide range of industries, ensuring efficient and safe loading dock operations.
How to land this job
Position your resume to highlight leadership in managing service operations, emphasizing experience in overseeing daily operations, scheduling, and inventory management as outlined in the job description for DuraServ's Operations Manager role.
Focus on showcasing your ability to drive departmental growth, enforce policies, and manage subcontractors effectively, as well as your skills in problem-solving, communication, and customer service orientation.
Apply through multiple platforms including DuraServ's corporate careers page, LinkedIn, and reputable job boards to maximize your application's reach and visibility.
Connect with current employees in DuraServ's service or operations divisions on LinkedIn; open with ice breakers like commenting on recent company initiatives in service excellence or asking about their experience with the ADVANCE Technician Training Program to build rapport.
Optimize your resume for ATS by incorporating key phrases from the job description such as 'service department management,' 'inventory control,' 'subcontractor oversight,' 'customer commitments,' and 'continuous improvement' to ensure it passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailoring your resume, identifying multiple application points, and finding LinkedIn connections, so you can focus your energy on preparing for interviews and networking effectively.
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