Job summary
Job post source
This job is directly from Lake Erie College
Job overview
The IT Support Technician at Lake Erie College provides technical support to campus users, resolving software, hardware, and network issues to ensure smooth IT operations.
Responsibilities and impact
The technician handles help desk calls, diagnoses and resolves technical problems, supports campus software and hardware, assists with events and orientations, manages IT interns, and provides on-call support.
Experience and skills
Required skills include delivering technical support, troubleshooting level one computer issues, knowledge of desktop OS, software, hardware, and network principles; server administration experience is preferred.
Work environment and culture
The role requires a collaborative, growth-oriented mindset with teamwork ethic, creativity, strategic thinking, and a sense of humor in a small liberal arts college environment.
Company information
Lake Erie College is a small, co-educational, independent liberal arts college located in Painesville, OH, near Cleveland.
Team overview
The technician reports to the Director of Information Technology and manages IT interns, working within the college's IT department.
Job location and travel
The position is based at Lake Erie College in Painesville, Ohio.
Unique job features
The job includes unique responsibilities such as supporting campus LMS and ERP systems, managing IT interns, and providing technical support for campus events and orientations.
Company overview
Lake Erie College is a private liberal arts institution located in Painesville, Ohio, offering undergraduate and graduate programs across various disciplines. Established in 1856, the college has a rich history of providing personalized education with a focus on experiential learning and leadership development. The institution generates revenue primarily through tuition, fees, and donations, and it is known for its strong programs in equine studies, business, and education. Candidates should be aware of the college's commitment to fostering a close-knit community and its emphasis on student success and career readiness.
How to land this job
Tailor your resume to highlight your experience in IT support, specifically emphasizing your skills in diagnosing and resolving software, hardware, and network issues, as these are central to the IT Support Technician role at Lake Erie College.
Showcase your ability to communicate technical solutions clearly and professionally to non-technical users, including experience providing phone and in-person support, which aligns with the job’s focus on user-friendly service.
Include any experience with help desk ticketing systems, managing support emails and calendars, and coordinating technical support for events or orientations, as these operational tasks are key responsibilities.
Demonstrate familiarity with desktop operating systems, software applications, basic PC hardware, and any server or network administration experience, as these technical competencies are preferred.
Apply through multiple channels such as Lake Erie College’s official career page, LinkedIn, and specialized job boards to maximize your application’s visibility.
Connect with IT department staff or the Director of Information Technology on LinkedIn, introducing yourself with ice breakers like commenting on a recent campus IT initiative or asking about the team’s approach to technical support challenges.
Optimize your resume for ATS by incorporating keywords from the job description such as 'IT help desk,' 'technical support,' 'network systems,' 'desktop hardware,' and 'user orientation,' ensuring your resume passes automated screenings efficiently.
Utilize Jennie Johnson’s Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant LinkedIn contacts, freeing up your time to prepare thoroughly for interviews and networking.
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